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Business Profile

Bulk Food Stores

Fastrac

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bulk Food Stores.

Complaints

This profile includes complaints for Fastrac's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fastrac has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fastrac

      6500 New Venture Gear Dr East Syracuse, NY 13057-1076

    • Fastrac

      800 Erie Boulevard Syracuse, NY 13204

    • Fastrac

      584 Phoenix Drive Rome, NY 13441

    • Fastrac

      7189 Oswego Rd Liverpool, NY 13090-3722

    • Fastrac

      1301 Herkimer Rd. Utica, NY 13502

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27th I stopped at gastric to get gas. I pumped $10.02 on my ******* credit card. When I looked at my online bank statement, I had been charged $10.02 twice. Then I looked at my *** online account which I had just opened with only $25 in it, and somebody from The same fastrac Had tried to get $100 twice out of my account and were denied!! If I had had money in that account, I would have been out $200! And I don’t know how they got my *** card information because I had never used it!

      Customer Answer

      Date: 08/13/2024

      BBB spoke to the consumer:  She received the refund for the $10.02 but the other charge attempts did not go through.

    Fastrac is NOT a BBB Accredited Business.

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