Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new garage door from Precision Garage Door on October 9, 2024. I was told at the time of purchase the door would take 6-8 weeks to be delivered. Upon the 8th week, I contacted the business and was told the door was on back order and that it would be another 2-3 weeks. After another 3 weeks, I again contacted the business and was told it would be at least another 2 weeks. On January 21, 2025, I contacted the business and asked for a manager to contact me. He told me my door would be delivered to their company on January 22, 2025, and I would receive a call that day to set up installation. I did not receive that phone call and when I attempted to call them during their normal business hours no one answered.
Business Response
Date: 01/23/2025
Sorry we missed your the call on the 22nd. We have no control over when the doors are delivered. The average expected time is 4-6 weeks, but we can't guarantee it, sometimes it's longer. This is schedule for installation 1/29/25. We apologize for the inconvenience and look forward to making this a pleasurable experience.
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