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Business Profile

Hair Replacement

A & E Hair and Skin Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a Contract with A&E in 2017 for UNLIMITED visits for a tattoo removal service by laser surgery, I paid $8,000.00 dollars, partially in cash and the rest with credit care credit which i paid off within the year!
    A &E are not giving full results as I feel their equipment is not powerful enough. During my last visit which was 9/21/2022 at 10:15 am., the receptionist put me in the consult room at which time a guy named Michael **** entered the room and said he owns this Business now and he has nothing to do with A&E and my contract is terminated/expired. Please note that there are NO changes to the outside of the building, there are no changes to the inside of the building, I never received any correspondence, no email, no text and regarding any changes that this guy has stated. He said he never entered into a contract with me. He said he will no longer do business with me unless I pay for it.
    I already paid for a tattoo removal but have still have parts of the tattoo that are clearly visible.

    Business Response

    Date: 10/31/2022

    On 5/31/2017 **** ********* payed $8,000 to Joe F***** (owner of A&E)  for 12 treatments of tattoo removal. Her 12th treatment was done on 11/30/2018. According to **** Joe F***** told her she can get more treatments at no charge. In October of 2020 I conducted an Asset Acquisition, which is to say I bought  his equipment not his clientele or his liabilities, and Joe F***** closed his business.      Lisa went on to receive 8 more treatments, at no charge,  since F***** has left.   **** has never done a business transaction with me or my business. This was an error when we transferred over to our new patient software system - **** would have been removed on 10/1/2020 and should not have received any further treatments without payment . If anything - I have the right to bill Lisa for the 8 treatments she received here without payment .  Mike P***    

    Customer Answer

    Date: 11/01/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Ba advised I have attached the contact which states unlimited visits with A&E.  It also does NOT state exactly who the owner was at the time.  So trying to finger point blame is very unprofessional.   Also be advised that I was an existing patient was never notified of any owner transfer or buyout and I would like to restate that I did business with A&E!  And this “new” owner is still conducting business under the same name who I signed the contract with! i also would like to add that during the Covid pandemic, A&E we’re closed from April 2020 until the 6/2020.   please review the contract and advise.   

     
    Regards, 

    **** ******** 

    Business Response

    Date: 11/14/2022

    The statement that “new owner is conducting business under the same name” is false.  As I have explained to ****, I did not buy the former ownersbusiness - A&E SNY Surgery Center, I conducted an Asset Acquisition, which is to say I bought his assets not his clientele or past liabilities.**** can not provide a legal contract for services with me or my business because there is no such contract.     I am not responsible for the ownerof A&E SNY Surgery Center’s correspondence to his clients.I will state again; I provided several treatments for **** at no chargedespite having no legal obligation to treat her 

A & E Hair and Skin Center is NOT a BBB Accredited Business.

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