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Business Profile

Home Builders

Build Your Own Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Build Your Own Home for severe unprofessional conduct and failure to meet basic responsibilities as a house builder. My experience, as well as the experiences of other homeowners, has been overwhelmingly negative, and I strongly believe he should not be working in this industry. Future buyers beware: his practices could leave you with an unfinished, unsafe home while he collects payment without completing or correcting the work. Despite receiving direct payments for specific projects, BYOH has failed to complete the work as agreed. Brandon and Matt, key individuals associated with the company, have been avoiding all calls and communication attempts to discuss these projects. This behavior has left homeowners with unfinished tasks and stolen funds. The builder has yet to complete multiple projects both inside and outside my home. This includes open permits with the town that have been unresolved for over 2 years due to incomplete work and code violations, resulting in Stop Work Orders that affect the entire development. Despite numerous issues arising from poor workmanship, the builder does not take responsibility for resolving them. Attempts to reach him by phone or email often go unanswered, and on the rare occasion he responds, he only does so verbally to avoid accountability in writing. It is evident that Brandon lacks the experience needed to operate a construction business effectively. I have not heard of a single positive experience from other homeowners who have worked with him, and the recurring delays and unaddressed issues reflect poorly on his commitment to clients. These misleading business practices are financially damaging, creating lasting issues for homeowners. I am seeking immediate intervention by the BBB to address these complaints, ensure that BYOH corrects his course of action, and prevent further harm to future homebuyers.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Build Your Own Home (BYOH) on 7/27/2022 to build a house and barn. The project is mostly complete, however many items for which the builder has been paid remain incomplete. The biggest issue is the barn is unfinished. BYOH does not return phone calls or emails. When they do, they make promises which they do not keep. I have no choice but to hire someone else to complete this project. By my estimations, BYOH has only completed $524,232.08 worth of work. I feel I am due a refund of $27,867.92.

    Business Response

    Date: 03/11/2024

    BBB spoke to the business owner and the following was relayed: I've been working with him, we are taking care of everything. 

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a list of items that needed to be finished on our house that they built, including replacing broken windows, fixing doors and cabinets that were damaged and/or misaligned, fixing the floor that wasn’t installed properly, and replacing the roof. They keep promising to send someone out to do the jobs but no one ever shows.

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired BYOH in 2021 to build a house. After many delays I was finally able to get a temporary certificate of occupancy the begin of September 2022. I have 19 different uncompleted items, most of which I need completed to receive a permanent certificate of occupancy. I am still owed a master shower surround, shelving for some kitchen cabinets, an interior door, concrete poured front porch, an operational exterior door, and more. After 4 months of promises to complete the work BYOH is now insisting that I pay the balance owed before any work is completed. At the advice of my bank, inspector, and attorney I have withheld $25,000. What BYOH is doing to myself and many others is at a minimum unethical and possibly criminal. I just want to get the house finished and move on.

Build Your Own Home is NOT a BBB Accredited Business.

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