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Business Profile

Hypnotherapists

Alternative Hypnosis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hypnotherapists.

Complaints

This profile includes complaints for Alternative Hypnosis's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Alternative Hypnosis seeking help for insomnia. Josh, the owner, seemed very sympathetic and said he could help. I went for two sessions. These sessions were focused on weight loss, not insomnia. The sessions were with his assistant using old worn out recordings. Prior to a third session, I told Josh and Rachel, his assistant, that I would not continue the program because they were not focused on my issue. I expected for the expense that I would have a more personalized experience, not this cookie cutter weight loss program. They asked me if I was sleeping better and I told them "No, I was not". I told them on 08/23/23 that I will not continue the program and I expect that they will not charge my card again. On 09/04/23, I saw on my account a pending charge from them. I sent them an email about this. They did not respond. Two days later, I sent another email. They did not respond. I called my bank to dispute this charge. The next day, Josh responded and said it would be unethical for him to cancel the second payment for the multiple sessions rendered. I explained ethical practice includes telling someone that you can't help them if they do fit within your scope. And I reminded him that I was there for two sessions and that I thought I was being fair by not asking for a total refund, even though, I would not value two sessions of old recordings at $459.

    • Initial Complaint

      Date:01/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November of 2022 I had paid $575 for a lifetime service guarantee for Josh K. at Alternative Hypnosis to help me quit smoking. My mother recommended me. Josh had guaranteed both of us that as long as we follow his recommendations this would work. The 1st visit he brought up things that didn’t apply & also used his phone during my session. Paperwork that Josh provided states that client/hypnotist relationship is important for success so a client should bring up any issues. So, during my next visit I tried to bring up the issues. He refused to even let me continue to speak & yelled over the top of me. When he started speaking about my job I then realized he was confusing me with my mother. I tried to bring this up & once again he yelled at me stating “Are you here to quit smoking or argue.” Then he proceeded to tell me I was crazy and deserved to be locked up & made racist comment about the Native American reservation (where I get my cigarettes). My son is Native. My next visit I stated I was no longer comfortable around him & wanted a refund. Josh said he could not give me a refund until I finished my last 2 sessions. Then proceeded to make sexist remarks how this process is not working due to me being a female & I must not like men. Josh then set me up with a female hypnotist. I figured I would get my 2 sessions done with her then get my refund as promised. But no, he is now refusing to give me a refund because he says I am no longer his client I am now the female hypnotist’s client. He also admitted to my mother that he knows he failed me & did not try his best. But again, when I spoke to him on the phone for the refund he denied I was his client & accused me of being immature then hung up on me. He has also stopped seeing my mother without any explanation. His last session with her he didn’t finish & now is not responding to her whenever she tries to reach out. Also, during 1 of my sessions he was telling another hypnotist in training how he has a crazy client & if he used his power for evil he could make her a murderer. He has made me so uncomfortable I feel I deserve i refund since he did not hold up his end of the bargain & the horrible mistreatment he put me through.

      Business Response

      Date: 02/15/2023

      This statement violates our mutually signed service guarantee and is untrue to the core.  On another topic, it is important to divulge any additional stress issues prior to service, a fact that is also on an agreement signed prior to any service provided. An important part of this process is being honest about intentions.  If someone chooses to make a change, all parts of the process are to be adhered to with no exceptions. 

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