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Business Profile

Auto Body Repair and Painting

JEMZ Collision and Custom
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for JEMZ Collision and Custom's headquarters and its corporate-owned locations. To view all corporate locations, see

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JEMZ Collision and Custom has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my car off to be repaired and my car was stolen and smashed. I've been told by the owner that he does not have insurance to cover the damage. This repair shop was recommended by my insurance company, *** ****** Insurance out of Cooperstown, NY. Any help would be appreciated. Thank you, ****** *****

      Business Response

      Date: 06/04/2024

      BBB spoke to Joe and the following was relayed:

      The customer's vehicle was here for repair from a deer accident. There was a break in and they took the customer's car and crashed it. I offered to pay for everything and repair any related damage which the customer agreed to. The repairs were done and the customer picked up her vehicle on a Saturday. The following Monday the customer called stating the ABS light was on. I told her to bring the vehicle in for me to look at. She brought it to a dealer instead and stated that the dealer found a lot more issues. I got a copy of the dealership invoice and most of the issues were unrelated to the accident and conditions that were pre-existing. The speed sensor was something that could have been related to the accident so I offered to cover that. The customer did not return or let me know about the speed sensor repair after that. Anything that was related to the deer accident was covered by her insurance and everything related to the break in and accident was covered by myself, including: Wheel/tire, front fender, replaced molding, repaired both doors on right side, and replaced spindle and ball joint on right side.

      Customer Answer

      Date: 08/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have attached the work details that have been done to my car since I picked it up from Joe's shop.  I still have the Check engine light on along with the ABS light and the traction control lights.  I am currently waiting for another part to come in.  When I dropped my car off after hitting the deer there were no lights on and it was not leaking any fluids.  Once I picked it up from the shop after it was not properly repaired all three of these lights were on and I did let Joe know and he told me to take it to another garage because he could not fix it and he would pay out of pocket because he did not have insurance to cover this kind of claim.  Please let me know if you need any more information.  Thank you,

      Regards,

      ****** *****




      Business Response

      Date: 08/22/2024

      BBB spoke to the business and the following was relayed:The repairs currently needed are unrelated to the accidents and are due to wear and tear/neglect.  Business is willing to have the matter arbitrated.

    JEMZ Collision and Custom is BBB Accredited.

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