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Business Profile

Apartments

Young Development, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We explored apartment options with Young Development and received info, including an application form, from Midtown Apartments on August 12th. We met with them on September 12th to review documents and tour the property. They insisted on application completion before they would provide further assistance, which needed to be done virtually. After approval and a $2,182 security deposit, they set a move-in date to be determined. In late October, they unexpectedly scheduled our move-in within a week for November 1 and demanded extra rent without a signed lease or any communication prior. Later, they switched our building and set a move-in for February 1st, 2024. On December 3rd, two months before our projected move in date for which a lease has not been signed, we informed them we couldn't take the apartment due to unforeseen circumstances and overall discern for their business practices. We requested back our security deposit of $2,182. Despite no signed lease and timely cancellation, they refused to refund our deposit based on a discrepancy between the original application sent and reviewed and the filled-out application, stating that the information on both is different. The information we were sent is different than the information we were pressured to apply to. There is a consistent misalignment with business communication, consumer rights to consistent and accurate information, financial greed, and overall business practices.

    Business Response

    Date: 12/13/2023

    Thank you for reaching out to us regarding Mr. *******' concerns about our security deposit policy. We appreciate you bringing this to our attention, and we would like to address their concerns. 
    Mr. ******* and Ms. ******** applied for an apartment in Midtown on September 12, 2023, specifically for our 200-building apartment. Initially, the couple was scheduled for a move-in on November 1, 2023. However, Mr. ****** contacted Midtown and requested a switch to an apartment in our 400 building for a move-in on February 1, 2024. 
    During the application process, each applicant has the opportunity to review our screening criteria, which includes our security deposit policy. It is essential for applicants to carefully read and accept these terms to proceed with their application. I have attached Mr. ******* and Ms. ******** application, which clearly shows their acceptance of our security deposit policy. 
    We want to assure you that we value our residents and strive to provide a fair and transparent rental experience. Our security deposit policy is in place to protect both the tenants and the property. We've held two different apartments for Mr. ****** and Ms. ******** for over two months and turned away other interested parties. 
    However, we are more than happy to accommodate Mr. ******* and Ms. ******** and apply their security at any of our locations if they wish. Please let us know their preferred location, and we will make the necessary arrangements. 
    We appreciate your understanding and cooperation in this matter. Should you have any further concerns or questions, please do not hesitate to contact us. We value our residents and aim to provide the best possible service. 
    Thank you for your time and attention. 

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Young development changed my lease move out date, when I noticed and said something they said the previous lease were void. I gave them my 60 day notice. Paid double the rent my last month there and they're saying I owe them $740. And also kept my security deposit which was $760. I clearly gave them a 60 day notice. It is currently on my credit report and they are refusing to remove it.

    Business Response

    Date: 09/28/2023

    Hi *****, we wont remove the charges because they are owed... ****** did not fulfill her lease. this is the 2nd or 3rd time we have responded to ******. she just keeps submitting and submitting hoping to get a different result. the only way to resolve this is for her to pay the debt that's owed. thanks 

    Customer Answer

    Date: 09/28/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
    will be starting the court process and asking for the difference since I was charged extra for last month. And also taking legal action for fraudulently changing my signature since I have all the documents. So gather all your documentations because I have all of mine. And if I come out of pocket $740 it's gonna be worth it. 
    Regards, 

    ****** ******

  • Initial Complaint

    Date:04/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in one of young Developement’s properties. I recently asked the leasing office to put me on the waiting list for a bigger apartment as I just had a baby and desire more room. The leasing office reached out and advised I would have to pay a liquidation fee (which is equivalent to two months rent) which was outlined in the lease under the terms of breaking a lease or terminating a lease early. I have been here for more than two years and questioned how that was breaking the lease when I am staying on the property, just moving to a different unit. I left a voicemail with corporate and someone returned my call. I have NEVER in my life been spoken to the way this women did. I understand a policy is a policy, but when I asked the women to place theirselves in my shoes I was then told, “if I did that, it would be based off emotion so then I would have to consider your race and age.” Not ONCE did I mention my race or my age. This was highly unprofessional. To add, she kept talking over me as I was seeking just a little bit of empathy for my situation. She then told me “anything for our kids, but we can’t do it all.” Making me question my abilities as a mother. I did mention not paying my rent as they would’ve gotten MORE from moving into this unit and was told she can “kick me out as covid laws have changed. Write a check for $1,000 for attorney fees.” I have referred two people who then filled two units for this company, I pay my rent on time (if not early), and I also comply with every rule enforced. I keep my apartment clean, well kept, and have fixed many minor problems so I don’t bother maintenance. ALL I was asking was to move to a bigger unit to better fit my family and growing son. Again, I understand there is policies, but simply wanted to be heard. Instead, I was ridiculed, belittled, and left in tears and anxiety. Young development should be ashamed for priding themselves on professionalism, but turning around and speaking to paying tenants like that.

    Business Response

    Date: 05/03/2023

    BBB spoke to Joseph at business and the following was relayed: Everything the customer stated about our policy is accurate. The tenant would have needed to pay the liquidation fee. The tenant did renew her current lease in April. I will look into the issue regarding the conversations reported.

  • Initial Complaint

    Date:02/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rented from Youngs development since 9/2021. Since 4/2022 the roof has been leaking. The water pools in my ceiling and pours dirty water in the living room. The room is not unusable. The patch it and it continues to pour out. They probably need a new roof. During this time I have requested a new apartment and requested my lease be severed. The building manager told me the owner will not help and that the only way I can leave is by purposely causing myself eviction. They are aware that I need to empty this bucket hourly at times and am at risk for losing my job. Several of my items have been ruined. They run a very nasty business and need to be investigated.

    Business Response

    Date: 03/22/2023

    Thank you for reaching out, this has been resolved with the tenant, we are working with her to allow her to move. Joseph Young  YOUNG DEVELOPMENT Inc.

    Customer Answer

    Date: 03/29/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. it is resolved in that I am being let out of the lease. However, there was water pouring into my apartment prior to that. 

    Regards, 

    ******* ******
     

Young Development, Inc. is NOT a BBB Accredited Business.

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