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Business Profile

Auto Parts

J & J Speed Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience with Jason, with J and J Speed Shop in Elma, NY started back in April 2022, when I located his shop on your website. I reached out to him to see if he was able to do the work on my car. He advised he could and came and picked up the down payment for the work within a few days of contacting him. I paid him $7,000 upfront as the down payment. He advised me he would order the procharger which could take 6-8 weeks to come in, but that he would work on my car as soon as it came in. In June 2022, I kept emailing him and texting him to check on the status of when he was going to bring my car in to work on. He said he was just finishing up a car and that mine would be next. June and July came and went and still no word from Jason on when my car was going to be taken in. He said that there was a delay of some sort with the car he was working on but that it would be soon. End of July, early August, Jason finally advised me that I could drop my car off to begin working on it. Weeks went by and still hadn’t heard anything. I gave him at least 2-3 weeks and I asked for another update. He said he did a few minor things to my car but hadn’t begun putting the procharger in. September came and went and now we are at the beginning of October (6 months later from my initial deposit) and still no work had been done. I advised Jason that I no longer want him doing the work and that I wanted my car and money back. He advised me that I could pick the car up the next day, but that he wouldn’t refund me the money because it was a “special order” for the procharger, and he didn’t need it for anything else. The owner of J & J Speed Shop (Jason) is a ***** and is shady.

    Business Response

    Date: 12/01/2022

    BBB spoke to Jason at business and the following was relayed: The customer was informed there was no refund from the beginning, he has picked up his car.

J & J Speed Shop is NOT a BBB Accredited Business.

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