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Business Profile

Auto Repairs

King's Automotive Sales and Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a compact ****** ******* ** from King's Automotive on 9/21/2022 with return date of 9/26/2022. Upon pick-up, the Rv was completely disgusting, reeked of cigarette smoke & required hours for me to clean it before I could even take it on my trip. TPMS light was on & the girl, Megan who worked at the rental site told me to "ignore it, that there was air in the tires." This required me to check the tire numerous times thru the trip to ensure adequate air in the tires. It was pouring rain for the duration of time I had Rv & the cheap, lousy windshield wipers barely cleared the rain off the windshield. When I arrived at my location 3hrs away, hooked up to H2O & used the sink in bathroom, the drain in the bath floor backed up until I had H2O over my ankles! Shower never worked other than dripping it so was unable to use. Monitoring system for the H2O levels also must not be working properly because I dumped the RV on 9/25 in LeRoy, NY. It showed empty then when I dropped off lousy RV, it stated 1/3 full!
    .
    I arrived 9/26/22 at 10:00 am to drop off RV at King's, it had to be returned by 11:00 am. 'Store's' "open" light was on yet no one was there & the door was locked. I called both the business phone # & the "emergency phone number," (owner Don King's cell phone) no one picked up either, so I left a message on both lines. I then called Cruise America to discuss the issue with them. They informed me to lock the unit up, take pics and leave the keys in one of the boxes on the side of the unit. I then called cell number of the owner AGAIN & this time he picked up. He stated to "leave the RV at the store with the keys in the side box on the Rv, everyone has Covid and that he didn't know when he could refund my $500 deposit." These people should NOT even be in business renting the Rvs. I WANT MY CREDIT CARD REFUNDED FOR THE $500 DEPOSIT IMMEDIATELY! I also want some $ credited to my credit card for the train wreck of an RV that I was given!

    Business Response

    Date: 10/24/2022

    Called business and spoke with reception, Megan, which stated that they did refund the $500.00 to the consumer.    

    Business Response

    Date: 10/24/2022

    Called business and spoke with reception, Megan, which stated that they did refund the $500.00 to the consumer.    

King's Automotive Sales and Service is NOT a BBB Accredited Business.

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