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Business Profile

Brakes

SSBC-USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brakes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call from the consumer stating that the business has resolved his complaint by giving him a full refund.

  • Initial Complaint

    Date:12/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website stated that the brake conversion kit I ordered would fit a 1998 **** ******** ** ****** When I took the car to the auto shop, they started taking the car apart only to find that the conversion kit will not fit. I was charged 350 dollars and now that I want to return the kit, this company is charging me a 20% restocking fee for their own mistake and false advertising.
    What a crap business, and an American business at that! Very surprised to get very poor business 2 weeks before Christmas! If I paid the restocking fee it would cost in total almost 600 dollars for absolutely nothing.

    Business Response

    Date: 12/23/2024

    Slightly confused here as ***** is not the customer that we sold this to; his name is *****. That being said, per the attached emails and our refund policy we have been fair and upfront with him throughout this process. He has even stated that he has been pleased with how this has gone so far as well (stated in his email that is attached). Lastly that vehicle application and kit has been sold over 20+ times just in the last couple years without an issue. Our data has also confirmed that a 1998 **** ******** ***** only has one axle option (for fitment) that was offered from the manufacturer. If the vehicle was altered at any point (It must have been based on what the customer is sharing about the axle that they currently have) we were not made aware of it during the time of sale. Otherwise we would have told the customer it would potentially not fit their vehicle.  

    We have also stated to the customer that when we receive the products back if they are not damaged and in perfect condition (as when they were sold) we would work with them on the amount for the restocking fee. 
    If you have any additional questions, please feel free to reach out to us directly. 

    I have tried to attach the email but it will not upload due to the size.

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22636830, and have determined that this does not resolve my complaint. 


    The business sent me non-working calipers, brake pads and rotors.  They do not fit or work on my vehicle.  The vehicle VIN, year, model all was reviewed in advance of purchasing the kits, based on their customer service representative, and online literature.  It is not my responsibility to pay restocking fees, return shipping fees when they are the ones who sent defective product to me.  I paid $260.00 of my own money to send the defective products back.  There is no way to know if the products actually work without mounting and attempting to install product.  If they would have sent a correct replacement set, they wouldn't have been returned. They do not work and I demand a full refund.  I am not the one who shipped parts that do not work or fit on my vehicle. The parts were not damaged and returned in original packaging.  Any claim otherwise is false.  I demand a full refund. Attached in the email communication is their acknowledgement of incorrect parts, and misleading (hiding information-not stated) advertising of the fact that the rear's don't work with vehicles electronic parking brake, and the pictures show the front's are not correct parts. 



    Regards,



    ******* **********








    cle, year/model, and also reviewed even my wheel clearance in advance. The product does not work, and they are stealing my money on a product I've returned at my own cost. Throughout the communication, the customer service person continues to make false claims, excuses about the issues with fitment, and then refuses to refund my money.

    Business Response

    Date: 12/11/2024

    Attached you will find a copy of the confirmation showing that we did provide the client with a refund for the value of $1,988.90. This would be for the value of the unused items (rear kit) which has a cost of $1,151.40 and 50% of the value for the front kit as it was used $837.50. Per our refund policy that I have attached we also should have charged a 25% restocking fee on top (which we did not) which is $744.96 (restocking fee). We did however due to the fact that the caliper was already installed on the front kit and came back damaged from the customer, per our policy did not provide a full refund. 

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