Complaints

This profile includes complaints for DeLacy Ford, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DeLacy Ford, Inc.

  3061 Transit Rd Elma, NY 14059

  
• 

  DeLacy Ford, Inc.

  PO Box 437 Elma, NY 14059-0437

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ***** *********to ***** ********* July 9th only to be told car facts had the vehicle listed with 2 minor accidents and one caused the air conditioning unit to be replaced so it wasn’t covered under warranty. I am looking for restitution for $517.90 for replacement of air conditioner unit .. $3500 for a fraudulent warranty. Under the 90 day used car warranty delacy should have made repairs for no charge and obviously by sales person Todd telling me not to mention it didn’t work after buying he was trying to cover up the car facts report… also deceiving in selling a warranty that does not cover the car I purchased

  

  Business Response

  Date: 07/26/2025

  Hello, We have reached out to our customer and came to a resolve.We will be refunding our customer the $517.90 for the repairs they encountered.Our customer also decided to keep the extended warranty, so no refund is needed.This matter is now closed.Thank you for your attention in this matter.SincerelyPeter DeLacy

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I find it very hard to believe there is a “law” that
  mandates that a car dealership subject a customer to sales pitches for after
  sales products like extended service of rust proofing. So, I’d request the
  exact legal citation that supports that statement as proof of this and for my
  review.  Secondly, motor
  vehicle sales usually come with 2 key/fob sets. This dealership said the other
  one was “lost”! WOW! Are these not a security control item? Who has the duty of
  care to secure these important security devices? Was an internal investigation
  conducted? Will this dealership assume the legal liability should the
  fob be found in possession of a person not authorized to have it and my vehicle
  stolen? Will they assume the liability should I lose the 1 fob I have, or it
  become broken or somehow nonfunctional? Will they provide a courtesy vehicle
  while they await a new fob from the factory because they “lost” the second set?
  What I’m talking about is their legal duty to secure]
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 06/02/2025

  To All Concerned: We apologize for only giving Mr. ******* one key upon delivery, sometimes we lose keys. Keys for current model year vehicles (2025) Explorer must be ordered directly from Ford for safety and security reasons. They key is currently on back order. Once we receive the key, we will need to program the key again for safety and security reasons. The ETA from Ford is currently end of June 2025, noting that may change as well. This will be done for our customer at no charge of course.DeLacy Ford offers a complimentary 2 year services that equates to 3 oil and filter changes with tire rotations. We will continue to honor this for our customer, again at no charge. He can use when the services are needed. By law, we are required to offer ALL of our customers the option to purchase all goods and services we offer. One product we offer is Ford's premium maintenance plans. These plans include scheduled maintenance (oil and filter, tire rotations) as well as air filters (cabin and engine), brakes and more features. It is also good at any Ford dealer should he need service while out of town. Plans can be tailored services up to 10 years and 175,000 miles depending on customers needs. We would be happy to contact Mr. ******* and clear up any confusion at any time.Thank you for your concern in this matter.Peter DeLacyPresident

  

  Business Response

  Date: 06/09/2025

  It is discrimination to offer products to some customers and not others, That Is The Law. We offer all of our products to all of our customers.Vehicle keys and the security codes are unique to each vehicle. This is so they cannot be duplicated by anyone not authorized to do so. This is mandated by U.S. Homeland Security. There is proprietary equipment that has to be used by authorized persons to do so. Once the new key is programed to the vehicle, the lost key is obsolete. Programing of the new key usually takes about an hour and the customer can wait for this service. We also offer a shuttle service if needed.

  Customer Answer

  Date: 06/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I requested not another assertion that it is law but requested the exact statute for review. Secondly, if DHS mandates the key fob as they say then the businesses are also subject to liability for the key fob becoming "lost", thus negligent. Again, who at this business is the "keeper of the keys"? Because of their negligence, as they say they lost the key fob, thus an admission it was their responsibility to secure them, will they be covering any costs related to the only key fob available to me for use should it become lost or nonfunctional because it would be disruptive to my life and a result of their negligence?  Also, it seems unusual to have to wait for 2 months to get a replacement key fob to program. As they seem to say they'll be programing the replacement for an hour! 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took in my van for a simple recall. Within two miles of leaving the dealership, front end started knocking hard. I politely asked Joe and Lynn in the service dept. to look into it. After two weeks of my daily driver sitting in their lot, they said there was nothing wrong and I was being charged 360 dollars for the tow back to the dealership on the day of the incident. I tried to show them oil coming out of the transmission (puddle on the ground) and they said "not our problem."
  
  Me and my business have been patrons of Delacy for many years. There was certainly a problem with the van caused by their routine vehicle inspection upon entering it for the recall. I suggested to the service department that it may have been a loosened brake caliper or a CV shaft that fell out. It isn't a big deal, I just wanted to know what it was (so I could keep an eye on it) and have it repaired, as it was not broken when delivered to Delacy.
  
  Instead, Joe condescended me, told me I'm paying anyway and acted as if there was nothing wrong. I would not have had my business vehicle in his shop for two weeks if there wasn't an issue, but instead I was treated like I was inventing the problem. Furthermore, he HAND WROTE a clause on the release form saying "we are not responsible for any damages" and asked for my signature (which I declined). It was all very suspicious and unprofessional.
  
  Delacy privately repaired whatever was broken during the recall and stuck me with the towing bill without disclosing the nature of the repair and perhaps made it worse. This is a serious violation of customer trust.

  

  Business Response

  Date: 11/02/2024

  Hello, Here are the facts as we see them. On October 3 2024, ****** ********** brought a 2020 Ford Transit van in to our service department to have a recall performed. The recall was to reprogram the all wheel drive module (update) and verify programming is up to date. The recall was completed the same day and the vehicle was returned to the customer. This service did not require us to lift the vehicle or do any physical repairs or adjustments, strictly a computer plug in and update. On October 16 (13 days later) the customer had his vehicle towed to us stating the transmission was not shifting correctly. We test drove the vehicle and inspected it. there were no leaks found and the technician (s) who looked at the vehicle stated that everything appeared and performed as designed. We did not find any concerns with shifting nor leaking any fluid. It is important to note that the shift parameters after an update need time to re-learn the strategy. This automatically happens over time and miles. Since the customer chose to have the vehicle towed in, it is the customers responsibility to pay for the towing service. We will not adjust or refund any money for the tow that the customer ordered it. the customer owes us $354.75

  Thank you for your attention in this matter.

  Peter DeLacy

  President

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delacy sold me car that never works. Anti lock brakes, hills side assistance, pre collision assist is not available keep pop up.they clam they fix but they did not it was in there in September of 2023 October 2023 November 2023 February 2024 and June and July of 2024

  

  Business Response

  Date: 07/10/2024

  To Whom It May Concern, Ms. ***** purchased a used 2022 Ford Escape from us on or about July 28 2023 with approximately 1,531 miles. On September 1 2023 with 2685 miles, she returned with a "auto hold" lite on concern. We diagnosed the concern and found no problem at this time. We cleared the lite and returned the vehicle. There was no charge. On September 20 2023 with 3056 miles, she returned with "auto hold" lite on. We diagnosed the vehicle and replaced right and left side parking brake motors. We returned the vehicle to our customer. There was no charge for this repair. On December 28 2023 with 5032 miles, Ms ***** returned for normal maintenance. She paid for this service. On March 4 2024 with 6888 miles, the vehicle returned for a steering concern and with multiple indicator lites on. We diagnosed this as a faulty wheel speed sensor. This repair was performed and returned to our customer. There was no charge for this repair. On June 25 2024 with 10,810 miles she returned for a steering and ABS lites on. We are currently diagnosing this concern. To the best of our knowledge, Ms ***** never requested a loaner vehicle for any of the previous repairs. With this current repair, we have provided her with a loaner vehicle. At no time on any repair was Ms. ***** charged for repairs. This vehicle is covered from Ford's factory 3year, 36,000 mile warranty. The coverage will last until September 30 2025 or 36,000 mile which ever occurs first. This vehicle has NOT been in for the same concerns as stated in this complaint by Ms. *****. The repair attempts were unrelated. We are working to resolve this current concern as quickly as possible. Since there was no out of pocket expenses incurred at this time and the vehicle still covered under warranty, We will not be compensating any restitution. We fully understand Ms. *****'s frustration with this matter and are working to correct the concern(s) as soon as possible. 

  Thank you for your attention in this matter.

  Sincerely,

  Peter DeLacy

  President

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  ****** *********  A tow hitch was installed. 1 bolt removed and reinstalled for the ground wire. Die electrical grease does NOT cause corrosion over the bolt. Your tech sanded off the undercoat on the frame of the truck to get a better ground, What is to keep it from corroding again? Dawn also said the wire was stretched (don’t know what that means) but if it need to be replaced why wasn’t it done? My warranty is 60000 miles or 5 years. License plate light and all electrical is cover under this warranty. Attached photo proving it’s covered…

  

  Business Response

  Date: 05/10/2024

  On or about May 1 2024, Mr. ********* brought his 2019 **** ***** with approximately 50,340 miles to our dealership for repairs. His concern was tail/brake lights inoperative. This vehicle is not currently within the Ford factory "bumper to bumper" warranty which is 3 years or 36000 miles. Our technician inspected the truck to find out that a rear ground wire was disturbed in what appears to be someone modifying the vehicle. We think a trailer hitch was added. Our tech made the wiring repair by removing the bolt(s) in the area, cleaned off the rust proofing and grease, prepared the area by grinding off the rust and reattaching the ground wires. Furthermore the license plate light light was out, we corrected this concern by cleaning the corroded connectors and a new lamp assembly installed with Mr. *********'s approval.  This corrected the concern. Ford Motor Company's warrantee only covers defects in materials and workmanship, NOT modifications or corrosion. We stand by our repair and the fact that Ford would not cover this repair.Thank you for your concern in this matter. We consider this matter closed.Peter DeLacyPresident

  

  Business Response

  Date: 05/14/2024

  The ground wire was not properly attached. NOT a warrantable repair. The license plate lamp was corroded. NOT a warrantable repair. Extended coverage (ESP) is NOT a bumper to bumper warrantee. It is for component defect. There was NO defective part.We will NOT be refunding any monies.This matter is CLOSEDPeter DeLacyPresident

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2015 *** ******* on September 9th 2023. Had test driven the car 2 times and told the sales girl, it’s thumping In the front tires. She said she was going to pull it around into the service center and have them look at it. Well, she pulled it around but was never looked at. They had called me to see if I was going to purchase the car. I had told them if they had the thumping looked at and I told them it was coming from the tires. Vicki B****** was my sales girl. I told her right after the 1st test drive there was thumping coming from front tires. When I picked the car up on the 9th of September. I asked if they fixed the thumping. Vicki said it needed brakes and Rotors. I called right away on Monday September 11th and told them the thumping was still present. I took the car in. They call me and tell me it’s going to be 821 dollars for 4 new tires. I haven’t even had the car a full week. This should’ve been done by the dealership the tires are chopped. All of them. I told them from the start. It’s unsafe , I have children I’m driving. I can have a blow out. And the dealership wants money for new tires they should of seen during inspection. They think the tread is good. That’s what they said. It’s unsafe it drives horrible and I told them that. That’s sad they just want more money after 14 thousand dollars. I had them rotate the tires and it’s worse now driving. I feel unsafe with my kids in the car. I told them they need to replace those tires it should not have been sold like that. After I told Vicki who should of told the service guy. They new and I knew those tires were bad and they let me leave with them. When you’re turning they make the whole car shake and thump. I think there responsible to replace all 4 chopped tires. They went by oh the tread is good and they knew those tires were chopped. I told them from the test drive.
  I just paid over 14 thousand
  Now not even 1 week owning it. 821 for tires
  I’m afraid to drive it w/ my kids in it.

  

  Business Response

  Date: 10/13/2023

  We met with the customer. We decided to install 4 new tires at no charge. Customer is very happy.Thank you for your attention in this matter.Peter DeLacy

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In addition to the camera complaint......Picked up on 7/13/23. Full detailed document and photos available. Perfectly functioning backup camera when handing over the keys; picked up and no longer worked, given grief, and treated like an idiot over it. Poor workmanship caused this issue. • Agreeing to service work for the AC based on a quoted price and having it more than double in final pricing without a phone call explaining this prior to performing the work and gaining my approval. • Having to call to see if my truck was finished. No phone call telling me was done. • Inside of cab was a mess and all my items thrown about on the passenger side seat, with a tech 235’s tool still in cupholder. • Hood agar warning light on when picking up. Another issue that never existed prior to releasing my truck to you. Being to come back the next day to have it looked at. • Damage to retaining clip holding radiator cover on • Damage to the wires going into the harness that leads into the latch sensor. Causing the warning light. I fixed myself… • Random hardware/washer embedded between bottom bumper cover and body. • A total lack of professional care/respect to property when performing repairs. back and has a technician come out and tell me that some wires were spliced and all he did was remove the shroud around said wires. He claimed that the camera was working intermittently. This of course is a lie. I explained to him that the camera always worked 100% of the time from the day I purchased the truck from Delacy Ford until June 5th, 2023 when they took possession of the truck for repair. I was told to go to Delacy Service. Allsion at the service location called Delacy Collision to verify my concern. I was then told “This is not part of the claim”. Essentially telling me that I am going to be paying for this. She proceeded to make an appointment for June 6th at 7:00AM. I acknowledged their claim that the camera is not part of the collision insurance claim. I reminded them that the camera is in fact 100% related to the repair of the insurance claim. They needed to remove the truck bed and tailgate from the body of the vehicle. That camera was in perfect working order prior.

  

  Business Response

  Date: 07/19/2023

  See Attached Business Response:

   

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The camera is now resolved, however, the remaining issues are not being acknowledged.

  1. The condition of my interior with a tool left inside. As documented with the photo.

  2. The hood warning light being on when I picked up it up due to tech damaging the latch sensor wires as documented with the photo. 

  3. The Ac repair; I said go ahead do the ac based on the quote provided which did not include the compressor. Allison never updated the a quote. Please provide the recorded message with her informing me of the increase cost and myself agreeing to it. 
  

  3. The seized brake caliper seized sitting at Delacy for weeks. This damaged was caused in their possession. The tech did not diagnose it and sent it home with me. Stating it was fine. 
  

  3. When I picked up the truck I told Allison about the hood issues. 
  

  I am seeking compensation for the cost of a new hood latch assembly and sensor or the actual part and the difference from the approved quote to the actual cost.

  
  
  
  
  **** ********
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 08/07/2023

  Received email from the business stating that they have refunded the consumer.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ****** ***** on July 5, 22 and I noticed transmission issues a few months later but wasnt quite sure. I finally contacted the dealer a few months ago to have it looked at and the gentlemen in the service department told me they couldn't diagnose it and to drive it around until it breaks down then have it towed back and we can then look at it and try to diagnose it. We'll my vehicle is broken down now and UT sounds like I have no warranty to cover it. I am extremely upset as I took it to the dealer I purchased it from and they tell me to drive it until it breaks down, now what? It hasn't even been one year since I purchased the vehicle and it is still under 100,000 miles so I thought I'd be covered. I purchased the vehicle with 60,840 miles and it currently has 97,000 miles. The repair could cost up to $8,000 and I certainly don't have that kind of money on hand to pay for it. I don't know what to do

  

  Business Response

  Date: 06/26/2023

  To Whom It May Concern:  On or about July 5 2022, Ms. ****** purchased a 2018 ****** ***** ***** (Vin *****************) wit 60,813 miles. The vehicle was delivered in proper working order and passed all N.Y.S..Inspection requirements. On July 28 2023 (over a year) and with 86,143 miles, Ms. ****** returned to our service department with a transmission concern. We performed a diagnosis of the concern. We did not find any diagnostic concern codes in the vehicle's stored memory. We did verify a shifting / slipping concern. We advised our customer that the transmission would need to be removed, taken apart and rebuilt to correct the concern. We advised the customer that continued driving may do further damage and to get the concerns taken care of.  The customer decided that she would take it to a ****** dealer. This was the last time we spoke with the customer. We always want to help our customers, However in this case we fail to see how this is a liability to DeLacy Ford Inc.   Thank you for your concern in this matter. Sincerely, Peter D***** V.P.

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred January 24th, 2023. The business committed to sell me a vehicle with no previous history of service (clean), inspected and safe. What I received was a vehicle plagued with repeated mechanical service issues, defective tires, and a structural defect overlooked causing the water to penetrate through the vehicle potentially causing corrosion and electrical issues. The nature of the dispute is that I am seeking monetary reimbursement for the amount of $4,791 as outlined below. Upon trying to resolve this case Jennifer, the dealership's Manager, ignored the numerous calls to remedy the situation then finally when reached upon our conversation hung up stating that I have no case and best of luck!
  
  See attachment included as given to the DMV of NY

  

  Business Response

  Date: 02/14/2023

  To Whom It May Concern: On or about January 24, 2024, Ms. ********* purchased a 2020 **** ******** from our dealership with about 13000 miles. Prior to delivery, the vehicle was inspected and maintained for our customer. The vehicle left our dealership in proper safe and running order. Our customer lives in Rhode Island, about 800 +/- miles away. The first contact made to us was when they returned home, the next day one tire was low. It is possible and probable that an injury occurred on the drive home. We offered to split the cost of a new tire and we were told that is not good enough. Our offer still stands.We purchased the vehicle on June 20, 2022 for our inventory. At that time a corporate officer was driving the vehicle. The history report from **** is as such: The warranty in-service date was July 3, 2020. On July 18, 2020 at 288 miles a repair was done to the air conditioning system. On November 1, 2021 at 7758 miles there was a "Blind Spot" message activated. That was repaired. On the same visit, per **** service bulletin, a reprogram for a rear camera was completed. On June 1, 2022 at 9432 miles a **** recall was performed to correct a catalytic converter. All these repairs were performed at another **** dealer. We had the vehicle in our inventory until this sale. We have an ******** **** ***** report that shows the history of the vehicle and show "No Accidents or Damage" reported. It is possible that water intrusion came for another source. It was not discovered in our examination, however a **** dealer could investigate further.  All **** warranties are still in effect and the "Bumper to Bumper" 3 year or 36000 mile coverage is good until July 3, 2023.  Thank you for your attention in this matter. Please contact me with any other questions Sincerely, Peter D***** Vice President 

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ******** ***** 
   

  

  Business Response

  Date: 10/21/2022

  Hello, I spoke with Ms. ***** about her concerns. We are working together to find a solution. More to come... Thank you Peter DeLacy 

  

  Business Response

  Date: 12/15/2022

  Hello, we have serviced Ms. ****** vehicle and it seems to be performing as it should. All codes have cleared. Thank you for your attention in this matter. Peter DeLacy