We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Shade Cleaning

Atlantic Windows & Repairs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Shade Cleaning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 12 I signed a contract with Atlantic Windows to replace the screens on my screened-in porch. I gave them a check for 50% deposit on the job. There were several dates made to do the work, but they claimed to have supply chain issues and never did show up. After several weeks of phone calls with this same story, they no longer respond to my phone messages.

    Customer Answer

    Date: 11/05/2022

    Better Business Bureau:

    At this time, I have not been contacted by Atlantic Windows & Repairs, LLC regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took a $500 deposit from us in March 2022, as a down payment on the repair of window hardware, the cranks that open the windows. They sent someone to our house to take photos and count the number of parts they needed to order. A month went by with no response, when we e-mailed we were told that the supplier lost our order, and the parts needed to be ordered again. Another month, then when we called we were told there were supply chain issues. A month after that, we couldnt reach anyone at the company by phone or e-mail, all the voice mailboxes were full. They seem to have disappeared, but so has our $500, at this point we would just like our deposit returned so we can hire another company that will do the job.

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    At this time, I have not been contacted by Atlantic Windows & Repairs, LLC regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2021, we were given a quote for a window repair from Atlantic Windows & Repairs LLC. I communicated with *********************** via email at ********************************************************************* to confirm that we would like to proceed, and on December 9, 2021, we paid a $950.00 deposit via Zelle to the owner - *************************** - at ************. ****** then emailed me a deposit receipt and said she would be in touch to set up a time for installation when she got word from their supplier that our window was ready. After more than six weeks passed, I reached out to inquire about the status of our window and was informed that they were still waiting for the supplier to obtain materials and that things were delayed due to the pandemic. I reached out to check in on the status on multiple other occasions, and was continually told they were still waiting on the supplier. But nine months have now passed, and they still have not completed the project or refunded our deposit. Worse yet, they have stopped responding to my inquiries and months have passed with no update. The last three emails we sent to *********************** (on 8/3/22, 8/9/22 & 8/17/22) were completely ignored. I also tried unsuccessfully several times to reach ****** via telephone at the two numbers which she provided ************* and ************), but both numbers went straight to voicemail, with a message stating that the mailbox is full and cannot accept new messages. I left a voicemail for the owner - *************************** - at ************ on 8/16/22, which has not been returned. And finally, we sent letters via regular mail on 8/17/22 to both *************************** - at ******************************************* - and to *********************** - at *********************************************************************, but received no response. At this point, it is clear that they have no intention of responding. We would like a refund of the $950 that they have stolen from us.

    Customer Answer

    Date: 10/01/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** & ***********************************



     

Atlantic Windows & Repairs, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.