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Business Profile

Bus Services

Corning Erwin Area Transit System

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount of times I have been late to or had to miss things such as medical appointments, school, work, because of the inability of this company to stick to a schedule is absolutely insane. Just this morning 5/1/24 I went out to my stop at the time the bus is supposed to be at the stop before mine, I figured that was plenty of time, I ended up standing there for 30 minutes before I saw the bus going in the opposite direction, meaning it had passed my destination before I even got there, putting the bus between 15-25 minutes ahead of schedule. This is a consistent problem with this company particularly on the Erwin bus in Corning. I have made numerous attempts to contact the company and figure out the issue and I am always met with hostility, one time the operator went as far as to tell me I “shouldn’t be relying on public transportation to get to work”. First of all I am severely handicapped and cannot drive so that’s discrimination, second I’m just wondering what else it’s there for then? I’m not sure how people are supposed to get anywhere they need to be with this company operating the way it does, but I will not stop making complaints until something gets done. I pay way to much money to them for them to be and incompetent in simple tasks as they are.

    Business Response

    Date: 05/17/2024

    Good Afternoon, Brandon informed me of your conversation this morning and forwarded over to me the complaint you received.  Though we do take all complaints and allegations seriously we do need more information so we can complete our investigation.  I understand this event took place on May 1st from the letter but we would need a more specific time that it occurred as well as a name or better description of who the individual spoke with that allegedly said that to him.  Once we have more information and can complete the investigation we would be able to provide a fuller statement.  Also, where does the disputed amount of $85 come from?  Is that an arbitrary figure or was that actual money spent by the complainant? Thanks, 

Corning Erwin Area Transit System is NOT a BBB Accredited Business.

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