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Business Profile

Construction

Apgar Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Apgar Construction through ****'s list and they came to do an assessment, telling me they would give me a better rate if I did not go through ****. They then provided me with a materials quote, requiring the cost of materials up front. After being paid for materials they never showed up to do the work and have stalled in refunding my money. I have recieved confirmation from the supplier that the windows were never actually ordered.

    Business Response

    Date: 12/01/2022

    Customer was refunded. 

    Customer Answer

    Date: 12/02/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am still waiting on a full refund. 

     
    Regards,

    ***** *******
     

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the fall of 2021, D Apgar construction was hired to replace the roof and gutters, along with gutter guards on my garage that was damaged by a falling tree. This was an insurance claim (********* insurance). Apgar construction did replace the roof and gutters, but did not replace the gutter guards. Apgar construction told me that they had to order the gutter guards and would complete the project in the spring. After repeatedly calling Dave Apgar to have the job completed, he did finally send a crew to complete the gutter guards in the summer of 2022. However, I let Dave Apgar know that the gutters were leaking. Dave told his crew to wait to put the gutter guards on until after they were able to fix the flashing. I repeatedly have called Dave to ask about when his crew would be back, but they have not finished.
    In March of 2022 I entered into another contract with Apgar construction to have a roof put on an existing front porch. The total cost of the job was $4800. Apgar required a downpayment of 50%, which I paid in cash in March of 2022. Apgar stated that the job would start in June of 2022. After many attempts to get the job started (texts, emails, phone calls), I decided to cancel the project. This took place after two months of the job not getting started. Dave Apgar agreed that due to his inability to complete the project, he would refund my money. However, when he delivered the refund check, it was for 1128.18. Apgar stated that he needed to return purchased materials and would refund the remaining $1311.82 in a couple days. This took place on 8/12. Again, after many attempts to contact Dave to retrieve the $1311, I have been unable to reach him, despite multiple phone calls and texts to Dave Apgar and his father, Dave Apgar, who is also an owner of the company. I am requesting the full refund of $1311 (or $2440 if the check doesnt clear as well as completion of the garage insurance claim.

    Customer Answer

    Date: 09/08/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The consumer contacted BBB and indicated that the matter had been resolved.



    Regards,



    ***** ******








Apgar Construction is NOT a BBB Accredited Business.

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