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Business Profile

Flooring Contractors

Brooks General Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This contractor for this company took all our money and has done only less than 30% of the work. This was my first investment property but it has been a bad experience due to this contractor. I was supposed to start renting starting February but i couldn’t rent it due to this contractor brooks real name Emanuel ****** I**** who did not finish the renovation. He hasn’t worked for two months and took all material and labor money. he was asking for more and continued to add more expenses but never completed work. He had no intention to finish any of the work and has damaged my appliances as well. He got all the money and started making excuses saying covid then hand injury then friend/worker’s wife was in hospital . he also said he doesnt have any money to continue to work and etc . We decided to go to police and file a report and the DA said to take it through court. He is threatening me saying u can’t get any money back because he’s been through it and we can’t do anything because he doesn’t have anything to give. He’s a crook and via this business he has scammed others as well. We are in a situation where the rent was supposed to pay for the mortgage but at a terrible loss and might have to sell the house due to the money we paid him and us not being able to keep up with the mortgage. This business license should be canceled or any future licenses to this man must not be issued because he is using them for scamming people out of money. I request you to cancel and never issue license to this person/ company. thank you

    Business Response

    Date: 05/08/2024

    BBB spoke to the business owner and the following was relayed: Our contract states that any delayed payment of more than 5 days voids the agreement.  Also, she did a Chargeback Dispute and took back $18,000 for electric work that has already been done!  And another Chargeback Dispute for flooring work that was also already done!  She is the one that kept changing her mind and she is the one that cancelled the project.  I spoke to her boyfriend, we were on the same page.  I don't know how else to explain things to her.   I have all of the records and everything ready for court.  And if she keeps writing bad reviews everywhere I will consider pursuing a defamation suit.  

    Customer Answer

    Date: 05/08/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The business is lying first he made me pay him all the money as per contract and never finished the job. he was suppose to finish in jan 2024 but he disappeared by feb 12 and never did any work but kept asking for more money . when i refused he said i will not return any payments and made sure that he has no money in his account which i can dispute.  he is a scammer and we want to report his business. he has scammed multiple people .  i will arrange a group and joint lawsuit against him.   


    Regards, 

    ***** ******

    Business Response

    Date: 05/28/2024

    BBB spoke to the business owner and the following was relayed: The chargeback disputes they kept filing kept over drafting my account.  And they still refuse to return my tools.  They kicked me out and have over $10k of my tools that they won't return.  I talk to her, I get one story.  I talk to him, I get another story.   Every time there is an add on- in addition to the original scope of work in the contract- there is an additional cost for that.  That additional cost needs to be paid within 5 business days so that I can I get back to the original contract and the original budget.   Every time they did not pay for the add-on's within 5 business days, they breached the contract.   I have all of the text messages I can provide- and they are all over social media blasting me.  

Brooks General Contracting is NOT a BBB Accredited Business.

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