Complaints

This profile includes complaints for Ferrario Auto Team's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ferrario Auto Team

  2472 Corning Rd Elmira, NY 14903-1044

  
• 

  Ferrario Auto Team

  2463 Corning Rd Elmira, NY 14903-1049

  
• 

  Ferrario Auto Team

  1 Adventure Trl Elmira, NY 14903-7999

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ferrario **** service department has had my truck for 71 days. Dropped it off at **** on December 20th, 2023. On January 15th they said the timing chain is significantly stretched and needs to be changed even though another mechanic said the chain was fine and it needed a camshaft sensor and turbo replacement. They said they would start the work on the 16th of Jan. After several failed attempts to reach the service department manager Nicole by phone I went to the dealership in person on January 25th, I asked to speak with the manager Nicole but was told she was "busy". The gentleman I spoke to said the timing chain wasn't even started yet but it should be done the following Monday on January 29th. I called on January 29th and was told the mechanic started the timing chain replacement but stopped because there was metal shavings in the oil. She said her mechanic said the truck just needs a new engine and she would call me back the next day. Went to speak with her in person on the 31st, again she was unavailable. Finally heard from Nicole on Feb. 1st, she said the warranty company wanted a tear down to find the cause of failure and her mechanic would do it over the weekend on Saturday and we didn't have to pay for tear down costs. We drove by the dealership several times on that Saturday and our truck never moved from the parking lot, we also took pictures. Called Nicole several times on Feb, 3rd, 5th, 6th, 15th, 16th with no answer. On Feb. 19th I contacted my warranty company, they stated they haven't heard anything from the dealership since Jan 31st and are waiting on pictures of the engine. Nicole called me right after and said she sent pics to the warranty company on the 19th and they're going to want proof of my oil changes. I told her I just spoke to the warranty company and they said you haven't sent any pics. She proceeded to get an attitude and told me she did to and she must have the wrong email. I want them to stop playing games and fix my truck.

  

  Business Response

  Date: 03/15/2024

  Thank you for bringing this concern to our attention.  The customer's service contract provider has declined to pay for the repair.  The customer has made the decision to stop the repair process.  We can understand that as the repair will be expensive.  We are here and happy to resume the work if the owner wishes to proceed.

  

  Business Response

  Date: 04/24/2024

  Response taken by phone:  The warranty was rejected by the warranty company and they have acknowledged that they were notified.  We have agreed to put the motor back together with the only expense to the consumer being $750.

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rerouted .my down payment of 4000.for a **** car.for there own benefit with out my permission by finance manager

  

  Business Response

  Date: 11/21/2023

  We have spoken to Mr. ****** on 11/21/2023 at 2:15 pm and the issue has been resolved.  He will be contacting the BBB to let you know.  This was a misunderstanding between the two parties.  If any other information is needed or if Mr. ****** does not contact the BBB please let us know.Thank you. 

  Customer Answer

  Date: 11/30/2023

  Thanks to BBB the complaint has been settled.  Thank you, without you it would not have been resolved with the company.  My heart felt thank you.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7 I was traveling to Elmira NY to visit my wife's family.
  During the travel I noticed my car felt like some was loose in the rearend during a left hand curve. I went to Ferrario Ford September 9th and they checked my car out and said it was the upper control arm and the lateral arm was bad on the drivers side. They told me they could have it fixed by September 10th because I was leaving to go back home on September 11th. I tried calling the dealership several times and left voice mails trying to find out if my car was done At 3:30 pm on September 10th I drove done to check on it and they had just started working on it and told me it wouldn't be done till September 12th. Told me parts didn't come in to fix it and no one called me to inform me of this. On September 12th I picked up my car and the bill was about 800 dollars. I noticed driving tge car home on tge interstate it wasn't fixed still having the same issue. I called tge dealership back and talked to the Service department manager about the issue. He said bring it back and they would check it out. I couldn't go back to the dealership because I was already a day late getting home do to them not getting it fixed September 10th. The service manager said have it checked out by a dealership in my home town and contact him. I made the appointment with the **** dealership in my home town and tried calling the service manager back to let him know when it was. I couldn't get a hold of him left several messages no response from him so I canceled appointment. On November 20th I went back to Elmira NY to visit. I went back to Ferrario Ford on November 22 to have them check and see what was wroung with my car. Was told that the right side upper control arm and lateral bar was bad and it need a lined up. I asked if they was going to make it right with me since they didn't fix it the first time. Was told they would fix it but I would have to pay about 800 dollars again. 

  

  Business Response

  Date: 12/01/2022

  Thank you for writing us with your concern.   You visited our Quick Lane in September on with a concern "left turn rear end gets loose, doesn't do it on right hand turns."   We diagnosed both rear upper control arms with loose bushings, both rear toe links, and both rear shocks.  You requested we change only the left side.  The charge for that was $200 labor and $395 parts, plus tax.  At that time you were advised a suspension alignment was needed to complete the repair.  The alignment was not done due to your time available. You returned to us on November 11 with the same concern.  You indicated other parts had been replaced, and alignment had been completed.  We examined the vehicle and found the right side control arm we previously diagnosed had not been replaced.  We also showed you that it was not possible to perform a proper suspension alignment because the right side toe link is loose and rusted to the point where it cannot be moved.  Whomever did that alignment on your behalf apparently only adjusted the front of the vehicle.  Our November 11 estimate was to replace the right side components that were declined in September, and perform a true four wheel alignment.  Any attempt at alignment without replacing those components will not fix the problem.  You declined the repair. There is no reason for a refund because you only paid for the labor and components actually installed on the first visit.  The original symptom has not been corrected because you declined to complete the repair. 

  Customer Answer

  Date: 12/05/2022

  When i was there in September wasn't told that both sides was bad. The gentleman working at the the service writer counter said that the mechanic checked my vehicle out and the the upper control arm and the lateral arm was bad on the driver side rear. Was never told that both sides was bad. Si had them fix the driver side. After getting vehicle back that was when i noticed it wasn't fixed. I called and talked to the service manager told him it wasn't fixed Was told by him to take it to a dealership back home and have it checked out and they would work in correspondence to get it fixed. But i never got to take it to dealership back home because the service manager wouldn't return my call When i took it back in November to Ferrario Ford they put it on the alignment rack and said it was out of line and the passenger side upper control arm and later arm was bad. I had took the car to ****** **** garage back home and had the car lined up prior to going back to Ferrairo Ford.