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Business Profile

Scrap Metal

W M Spiegel Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scrap Metal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned scrap metal and they did not pay me correctly. They shorted me $110.00. I had cast iron metal of 438 pounds and it was .35 a pound. They only paid me $43 when it should have been $153. I questioned it and the lady in the office who said she owned the company screamed and swore at me and would not listen to me or even redo her math to verify the amount. She then kicked me out of the company's property and won't let me re turn for questioning her shorting me that money. Other scrap metal on my receipt were also incorrect but she would not listen.

    Business Response

    Date: 09/19/2022

    BBB spoke to business and the following was relayed: A mistake was made, a new employee overpaid the customer the first time. When she returned she was given the correct amount. Because the error was on our end we did allow the customer to keep the overpaid amount from the first time.

W M Spiegel Sons is NOT a BBB Accredited Business.

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