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Business Profile

Digital Marketing

Alicia Munian Digital Marketer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 16, **** Alicia agreed to complete digital services for my company. She stated they would take two weeks. A month later nothing shes done is completed. I told her I wanted my deposit back. She said if she gives me my deposit she cant provide me with whatever she completed from my website. I agreed that she could provide me with the semi-completed website. She agreed. To date, after sending several emails and phone calls/text, my website is still not accessible. She is not returning my phone calls or my emails for a full refund.

    Business Response

    Date: 02/12/2024

    I have sent a 50% refund as discussed for the work that I completed. In my correspondence with *************** stated that the work that she initially asked for was much more than I had initially thought, timing wise. Instead of a one-page portfolio like I thought, it ended up being an entire multi-page website that I had to design. I completed powerpoint presentations, as well as an ebook design for her included with the deposit she sent me. I sent her back $75 which is 50% of her deposit, as well as access to all of the work that I have already completed.

    Evidence of all work and her ability to access it is below: 

    I sent her the following email on February 7th: 

    I am unable to make any changes to the domain because I transferred ownership to you. I had requested the ****** site to be matched to that domain already. If it still isn't working, the new marketing person that you are working with can take a look!


    I sent you the ****** site that I created so you will be able to edit it.

    ******************************************************

    Here are the lead magnets on Canva.

    I have the paid version of Canva so there might be features that they watermark if you don't have the paid version.


    Here is the link for all your Canva files:


    ********************************************************************

    ********************************************************************



    *************************************************************************************************************************************************************************


    Please let me know how you would like me to send you the 50% of your deposit for the work I have done! 



    Best,


    ****** ****** 

     

Alicia Munian Digital Marketer is NOT a BBB Accredited Business.

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