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Business Profile

Fence Sales

Liberty Fence and Railing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

This profile includes complaints for Liberty Fence and Railing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Fence and Railing has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 29, 2023 we signed a contract withLiberty salesman ********************* for a $4,832 stockade fence with a $1,000 down payment. He **** a diagram and did the measurements. We waited several weeks for the installation date. They then scheduled the work and kept postponing it several times. They started the work on a Friday, did 3 sides and then informed us they had another job on Monday leaving one side open. We called that Monday to complain and they came Tuesday. They did the work and it was horrible. The next door neighbor had a tree root and they left a whole in fence that left the fence a ragged mess. We sent the pictures to the boss (whoever that is) and he asked them to straighten the work out. The workers wouldnt leave until we paid them before they corrected the fence. We didnt inspect the rest of the job as it was nightfall. After inspection the next day we noticed the doors were not flush with the frames and a space was between them. They had no handles to open or close the doors just blocks of wood to grab to close door. One door opened the wrong way we requested as on diagram we signed. Called the salesman who came back and took pictures. We heard nothing and tried calling many times, just getting passed around from receptionist to receptionist. We are now waiting for someone to come and correct the problems and know that we will still be jerked around with this unprofessional company. We are in our 80s and worry for our safety which is why we ordered the privacy fence and sadly we are being treated as a joke by the owners.

      Business Response

      Date: 09/22/2023

      We are servicing this wood fence strictly out of courtesy. Wood fencing has no warranty as per our contract. Also customer wants to change the swing of the gate. We originally installed with customer who was present at the time of installation and now wants it reversed for free.

       

       

    Liberty Fence and Railing is NOT a BBB Accredited Business.

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