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Business Profile

Dentist

Very Nice Smile, Richard C Piotrowski DDS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had went to Very Nice Smile Dental in ********, ** and before I went to their office I had asked the receptionist if they take my insurance. The receptionist told me to just bring my insurance card and she will try to see if they take my insurance. The day that I went in I showed her my card and she said she will try to figure out how to get the insurance to cover my work. She said that today's visit is complementary but that they have to do **rays because I hadn't been to a dentist for more than a year. So because they still hadn't used the insurance they had me pay $130 for them out of pocket. After the **rays the dentist took a look at them and told me what would need to be done. They told me they would calculate everything and on my next visit they would be able to tell me how much everything would cost. After that the receptionist spoke to me and told me she doesn't see what coverage I have on my insurance card. She said she will try to call my insurance and find out. So when I went home that day I decided I will try and help her to find out what dental insurance comes with my United *************** plan. Later on I found out it was Optum health. My insurance told me that the dentist office will know how to file a claim with them. I went back to them the receptionist told me she doesn't know how to file a claim. She said most of her patient's would just pay out of pocket and than ask the insurance to reimburse them. So I had called my insurance and they told me there is a website for providers to use to file claims for dental work. In the end she told me that they don't take my insurance and if I wanted to come here for my dental needs I would need to pay out of pocket for everything. She had also told me that even if they took my insurance they wouldn't cover my bridge. What upsets me is that they wasted my time and took advantage of me. They tricked me and wasted my time and probably made things worse for my health I have periodontal disease.

    Customer Answer

    Date: 08/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by Very Nice Smile, Richard C Piotrowski DDS regarding complaint ID ********.

    Sincerely,

    *************************

Very Nice Smile, Richard C Piotrowski DDS is NOT a BBB Accredited Business.

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