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Business Profile

Nursing Home

Crest Manor Living and Rehabilitation Center, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Dad was at Crest Manor from Aug 30-Sept 25. There were many experiences of neglect, not giving him his medications, was given someone else's medications, and times even given medications twice within 15 min. These occurrences are life threatening and made my Dad very sick. Many times, aids not responding when my Dad needed help going to the bathroom. Also, he was never visited by the in house doctor (not once). While at Crest Manor, Dad developed an infection coming from his feeding tube. My mother and I constantly asking what is the "yellow" stuff coming from his feeding tube and why does it smell the way it does"? Nurse kept saying it's nothing. Now, my Dad is in the hospital with a severe infection throughout his body and doctors are saying it is very likely that this infection started 6 to 8 weeks ago (the time he was at Crest Manor) This is further neglect as we tried to get their doctor to come and check it out. This is wrong and now Dad is fighting for his life in the hospital. There is more to this complaint that I can not possibly type out in the space provided here.

Crest Manor Living and Rehabilitation Center, Inc. is NOT a BBB Accredited Business.

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