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Business Profile

Tanning Salons

Maximum Tan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Maximum Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maximum Tan has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged for additional month of service following an in person visit and request end of service. Request made on June 26 then billed anyway in July for the amount of $57.37. Questioned billing on July 9 after receiving automated billing. Was told I would be contacted by the manager the following day and it would be corrected it would be corrected. No contact received, returned to business on July 14 told by Stephanie a cancel form was never submitted by me and I needed to contact customer services. No customer services listed and no phone number available. This company bills automatically every month so it is likely I will continue to be billed. I would like my refund of $57.37 as no service was requested and that any further billing be stopped.

      Business Response

      Date: 07/17/2023

      Client was issued a refund in 07/14/24 by the manager when he visited the location there is no further actions for us to take as this clients CC info has been removed from our database 

    Maximum Tan is NOT a BBB Accredited Business.

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