About

Local BBB:

BBB of Upstate New York

BBB File Opened:

1/8/2024

Business Started:

6/1/2018

Type of Entity:

Sole Proprietorship

Business Management:

Mr. Akini Aluko-Watson, Owner

Additional Information

Payment methods

Payment Method Policy

At TransLocare Services CHQ, we value the convenience and satisfaction of our customers. To ensure a seamless payment process, we have established the following payment method policy:

1. Cash Payments:
a. We accept cash payments for our services.
b. Cash payments can be made at our office or directly to our service technicians at the time of service.
c. Customers paying in cash will receive a receipt as proof of payment.

2. Check Payments:
a. We accept personal and business checks as a form of payment.
b. Checks should be made payable to "TransLocare Services CHQ" and include your invoice or reference number.
c. Please note that returned checks may be subject to additional fees and may result in a change in the payment method requirement for future transactions.

3. Bank Transfer Payments:
a. We accept payments through bank transfers.
b. Our customer support team will provide you with the necessary bank account details for the transfer.
c. Please include your invoice or reference number when making the payment to ensure accurate payment allocation.

Please note the following:

- All payments must be made in the currency specified on the invoice.
- Payment is due upon completion of the service, unless otherwise agreed upon.
- Late payments may be subject to additional fees or charges.
- In the case of returned or declined payments, customers may be responsible for any associated fees.

If you have any questions or require further information regarding our payment methods, please contact our customer support team. We are here to assist you and ensure a smooth payment process.

Thank you for choosing TransLocare Services CHQ. We appreciate your business!

Refund and Exchange Policy

Refund and Exchange Policy

At TransLocare Services CHQ, we strive to provide the highest level of customer satisfaction with our window cleaning services. We understand that there may be instances where you may have concerns or require a refund or exchange. To ensure a smooth process, we have established the following refund and exchange policy:

1. Refund Eligibility:
a. Refunds will be considered for services that have not been performed or completed according to the agreed-upon specifications.
b. Refunds will be granted if there is a significant quality issue with the window cleaning service that cannot be resolved through reasonable efforts.

2. Exchange Eligibility:
a. Exchanges will be considered for services that have not been performed or completed according to the agreed-upon specifications.
b. Exchanges will be granted if there is a significant quality issue with the window cleaning service that cannot be resolved through reasonable efforts.

3. Process for Refund or Exchange Request:
a. To initiate a refund or exchange request, please contact our customer support team within 48 hours of the completion of the window cleaning service.
b. Provide detailed information about the issue, including supporting evidence such as photographs or videos, if applicable.
c. Our customer support team will review the request and may require additional information or clarification to make an informed decision.
d. Once the request has been reviewed and approved, we will process the refund or schedule the exchange as appropriate.

4. Refund or Exchange Resolution:
a. Refunds will be processed within [3] business days, and the amount will be returned using the original payment method.
b. Exchanges will be scheduled at a mutually agreed-upon time and will be performed with the utmost care and attention to meet the agreed-upon specifications.

5. Exceptions:
a. Refunds or exchanges may not be granted if the issue is a result of customer negligence or failure to provide accurate information during the initial consultation.
b. Refunds or exchanges may not be granted if the issue is a result of unforeseen circumstances, such as extreme weather conditions or acts of nature, that are beyond our control.

Please note that this refund and exchange policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.

If you have any questions or require further clarification regarding our refund and exchange policy, please contact our customer support team. We are committed to ensuring your satisfaction and will work diligently to address any concerns you may have.

Thank you for choosing TransLocare Services CHQ for your window cleaning needs.

Business Categories

Window Cleaning