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Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

This profile includes complaints for European Wax Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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European Wax Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred Sunday, March 10, 2024 at 1015 am. Ive been a client at this location (which previously started across the street) for many, many years. Ive been a European Wax client for over well over ten years. I continuously purchase wax passes. Which shows you Im dedicated. However a week ago I made a last minute appointment and my regular esthetician was unavailable. So I made a blind booking. Which means I didnt know who would service me until I arrived. Unfortunately, I was scheduled with *****. She had no clue start to finish. My eyebrows are uneven (one is thicker than the other). I also now have a bald spot in one of them. When I asked her about it she claimed it was already there but it wasnt. Why lie? When she waxed my upper lip, the wax was all over my face. When she proceeded to wax other areas she laid the wax without lifting it at the end. Which led to her not having anything to pull when It was time for removal. She literally was digging her nails into my skin in an attempt to get a hold of the wax so she could remove it. Most importantly she waxed and pulled from several different directions. When I came home I literally had wax EVERYWHERE! I complained to the receptionist at the end of the service and was told a manager would contact me. They havent. And bc I have wax passes I was still charged. Upon completion of these passes I will take my business some where else.

      Customer Answer

      Date: 04/12/2024

      Better Business Bureau:

      At this time, I have not been contacted by European Wax Center regarding complaint ID ********.

      Sincerely,

      *******************

    European Wax Center is NOT a BBB Accredited Business.

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