We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Lab and Testing

Enzo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter back in the beginning of June regarding a data breach of my personal information by Enzo Clinical Labs between the days of April 4, 2023 - April 6, 2023. I have made at least 10 phone calls written emails all to no avail. No one returns a call even after taking further information from me over the phone and requesting to speak to a supervisor! I have a right to information of what was breached by them. No one has had the decency or the courtesy to give me a call back, all they do is take further information from you and you get nowhere and this is after being on hold with them anywhere from 10 to 20 minutes. This needs to be stopped immediately as personal information is being sent and is being breached without my knowledge. I do not need to become a victim of fraud!! Enzo Clinical Labs needs to be held accountable for this!!

    Customer Answer

    Date: 09/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from **** stating that my health information and personal information were compromised in a data breach. The letter provided a telephone number to contact in order to find out more about the breach. However, despite my repeated attempts, I have been unable to obtain any additional information from ********. I have called them several times over the past month, hoping to learn more about the breach and determine what information was accessed by hackers. On each occasion, an employee at **** assured me that I would receive a call back from someone with access to this information within 5 days. Unfortunately, I have never been contacted by *****Over the past decade, I have taken numerous precautions to safeguard my privacy and avoid falling victim to such breaches. It is deeply concerning that ******** not only failed to adequately protect my information, but also appears to be dismissive of this breach by not returning my calls. Without knowing the specifics of what information was compromised, I am unable to take the necessary precautions to protect myself against identity theft and other malicious activities. **** has demonstrated a complete lack of intention to provide me with this crucial information, indicating a careless approach to handling the breach.

    Customer Answer

    Date: 08/12/2023

    Better Business Bureau:

    At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Enzo lab that was a ransonware incident on April 4-6,2023. However, I just received a letter today 6/12. Apparently the company did a filing with the SEC due to increased cost? Is this a joke? Apparently my name ,ss# and clinical test results were accessed. Why am I getting the information today? Two months later? 2.5 million people were effected. I want an explanation from the co WHY was I no notified 2 month ago? I called the contact number on the letter. It is down due to TECHNICAL DIFFICULTIES! Calling regular customer service. Getting disconnected after 20 minute hold, recording is asking to leave a message. Disgraceful!

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have taken blood work and a urinalysis for my doctor. 3/28/23. Enzo labs has failed to produce results or notify me that their systems are down. In the mean time I became sicker because my doctor did not get the results. They advised my doctor that their systems were down but failed to notify the clients/patients that information also. The is negligence! Some people could have died! I dont know if they are transferring their systems over from lab corp who just bought them out and they are having difficulty. But by law they have a timely manner in which to notify the patient/client. Its been 4 weeks!!! Where is my notification! This should be a class action lawsuit!

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:

    At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

Enzo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.