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Business Profile

Therapeutic Massage

Massage Envy -Farmindale

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of this Massage Envy location for 14 years since it opened in 2009. I have had no issues until this year. They canceled multiple sessions and told me I only had 1 session on the books when I know I have 4. I was told back in April that I had to use all of mine before I could access my partners (******************** 19 1/2 sessions) ***** has also be a member for 12 years when she had multiple surgeries on her colon had a kidney removed and a total hysterectomy due to stage * ******* ****** and is receiving both radiation and chemo. I had a session with ******* on July 9th and while I was there asked how many I had on the books. They told me 1. I said you canceled the 3 I had with **** in May (the 8th,the15th and the 22nd) I could not get an appointment in June so I should have 4 on the books. They all stared at the computer screen and had nothing to say except management would call me. I had an appointment on July 24th at 1:30 pm I got stuck on a boating trip and had my partner ***** call them at 12:30 to cancel. When she called, they told her I had already cancelled it when I had not.On either July 27th or 28th Massage Envy contacted me and said I had a 1:30 on Sat the 29th with *******. I did not have this written in my calendar my next visit was on Aug 31st at 1pm and then Sept 4th at 1 pm with *******. I decided to say yes to the 29th since I had to miss the 24th. They checked my in for ******* and when she didn't come to get me by 1:40 I asked the desk crew if they told her I was here and they said yes. I went back to wait and they came and got me and The owners daughter said ******* wasn't in her Dad died. I said you had to know the 20mins ago when I checked in. They told me to leaving because I raised my voice. A few days later the owner ***************** emailed me saying she filed a report and I was not allowed back at that location or she would have me arrested. So now I loose *********** at $75 each? I filed with Corp Two weeks

Massage Envy -Farmindale is NOT a BBB Accredited Business.

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