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Business Profile

Windows

Window World of Long Island
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had new windows installed this year. Window world said the new windows would keep cold air out which it doesn't. When the salesperson came he showed us that these windows would keep heat and cold wind from coming in the room which it doesn't. We are a victim of false advertising and a faulty product. We have contacted them several times and they have not fixed the problem. We are filing these complaint to get a resolution

    Business Response

    Date: 12/26/2023

    We have actively been in touch with *** ******** to properly address and identify any potential problems and issues regarding the product and/or installation.  We currently have a scheduled appointment with *** ******** for us to completely remove and reinstall two of the four windows in question to try to resolve the customers concerns.  There are no water leaks or any damage all resulting from the installation.  This has already been escalated to the factory to have a factory representative perform a secondary follow up inspection, should we not be able to identify any issues with the installation.  We are committed to fully replacing the windows if we identify they have in fact been made faulty.  Should we not find any issues with the product or installation, an energy audit will be recommended to better inspect the rest of the building envelope.  

    Customer Answer

    Date: 12/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The issue has not been resolved to date. Window world is scheduled to come to my house tomorrow on 12/28/23 to check the installation of the windows by taking only 2 out of the 4 windows installed in our bedroom and then reinstalling them to see if this fixes the problem 


    *****************************




     

    Business Response

    Date: 03/11/2024

    Dear *** *********

    We have followed up with the energy audit company since your assessment was completed.  They believe that the attic insulation will make a significant improvement and that the interior glass of the windows will feel warmer once their process is completed.  They offered and advised that they will perform a post insulation assessment to verify the intended improvement.  The only additional change that can be made to further increase energy performance would be swapping the current glass panels (sashes) for triple pane panels.  The energy audit company felt this was unnecessary, but we can revisit that choice once insulation and new assessment is completed.

    Best Regards,

    Window World of Long Island

    Customer Answer

    Date: 03/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

    Please Be advised that Home Greenlogic did complete the project on 03/22. They put additional insulation in the attic above our bedroom and sealed all ducts in the house. Due to the warmer weather, it is difficult to determine if the window issue has been resolved.

    thanks 

    ****** ******** 

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    Lowell Handschu




     

Window World of Long Island is BBB Accredited.

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