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Business Profile

Caterer

5 Star Chef Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked Five Star Chef Solutions several months ago to provide a private chef for my bachelorette party in ******* ** on Aug 12 2023, total cost $2000 paid through Venmo. The owner ***** was very difficult to communicate with and called an hour before our event to cancel, stating the chef had a migraine. ***** said she would process a refund Monday, then she stopped responding to our messages. Several people from our group have tried to reach out but ***** blocks all of our numbers. There are other reviews online of similar experiences with this company. We just want a refund and for this company to stop scamming others.

    Customer Answer

    Date: 09/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by 5 Star Chef Solutions, LLC regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with 5 Star Chef Solutions for my bachelorette party on 7/22/23. I was in contact with the owner ********************* several times prior working out the menu etc. She asked I pay via Zelle and ***** to save on taxes and fees. I paid her a total of $2140 as she gave a $50 discount from the contracted price. On the day of the event nobody showed up. We tried to contact ***** several times that Saturday, Sunday, and Monday following the event. On Tuesday 7/25/23, she reaches out and claims she was out of the country and wasnt aware the chef never showed up. She promised to refund everything by 7/27 or the morning of 7/28 the latest. Since then she has continued to ignore all phone calls and messages. In further researching this company since this exeperience, it appears other individuals (based on **** reviews) have had the same exact experience. I would love to get my money back but in addition I want to ensure this does not happen to anyone else.

5 Star Chef Solutions, LLC is NOT a BBB Accredited Business.

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