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Business Profile

Storage Units

J & L Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for J & L Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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J & L Properties has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • J & L Properties

      42068 NY 12 Fishers Lndg, NY 13641

    • J & L Properties

      PO Box 32 Watertown, NY 13601-0032

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see my attached letter to J and L Storage. This will explain how they overcharged me, the evidence and how I am/have requesting a refund. The are not responding to me and I believe it is best that I work through your agency before the court system. I have specific evidence to indicate that their computer system overcharged me. I belive this is a misunderstanding and I am willing to work it out with the company and/or owner. Speficially, their manager reached out to me when the rent was due ( November) and it was not occupied or locked. I told him I was done with the storage unit and their system continued to take payment out of my account. The letter states specific dates and amounts. The best evidence is the pictures. I am requesting a refund at this time. The bank did offer to open an ivestigation to determine if this was actual fraud. Again, I am holding off on a bank investigation and small claims court at this time and my hope is to work it out with the owner of the company. My account with J and L Storage is not able to be accessed. Thank you! -*****

    J & L Properties is NOT a BBB Accredited Business.

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