Complaints

This profile includes complaints for Affordable Granite & Cabinetry Outlet Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Affordable Granite & Cabinetry Outlet Inc. has 3 locations, listed below.

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  Affordable Granite & Cabinetry Outlet Inc.

  38 Route 9 Fishkill, NY 12524-2969

• 

  Affordable Granite & Cabinetry Outlet Inc.

  179 S Plank Rd Newburgh, NY 12550-3037

• 

  Affordable Granite & Cabinetry Outlet Inc.

  369 Bradhurst Ave Hawthorne, NY 10532-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to say store to order what I wanted when it was delivery time they gave me something else I told him no that's not what I ordered I want my money back they said that's what you order you get no refund again I'm telling them I did not order that I know what I ordered it was the opposite of what I ordered why would I not keep it if that's what I ordered

  Business Response

  Date: 03/15/2023

  In reference to ********************-
  
  We met ******************** when she came into our showroom on 2/14/23 with a picture of a quartz piece she saw somewhere else that was no longer available and she wanted to see if we had that material or something similar.  We expressed to her that we did not have that specific material but that we would be happy to walk the stock yard with her to see if she saw something she liked. After browsing our yard,******************** expressed interest in two quartz materials named Calacatta ******** and Calacatta Nero ********.  Per her request, we had the slabs moved so that she can view them in their entirety.  We explained at that time to ******************** that the slabs she was interested in from our yard were full slabs (this will come into play later) and were not remnants, therefore we would not be able to discount.  She indicated to us that these would be over her budget.  We then went back out to the yard to search for another material that fit her criteria.  After searching our remnants,she chose a granite remnant called Silver Paradiso.  She stated that this material was within her budget,and it fit into the black and white color scheme she was envisioning for her project.  We explained to her that the material she picked out was granite and not quartz.  Nevertheless, she was happy with her selection because it fell within her budget and color scheme. We proceeded to put her name on the piece while she was present as is our policy to do so.  We then went back into the showroom to finalize the purchase where we answered several of her questions including stating on several occasions that this was granite that she picked out and not quartz.  She kept on calling it quartz and we kept correcting her. Ultimately, she agreed on the granite remnant piece and signed off on the contract.  Before leaving, she again asked what she was getting, and again we indicated to her that it was a granite. 
  On the date of install, ******************** called the office stating that we brought the wrong material to her home.  After a series of conversations over the phone, ****************** asked for us to remove the vanity countertop and that she was not accepting it. She later came in and sat down with the operations manager,*******************, along with the sales associate, ******************. The conversation led to talking about that day and why that granite was brought to her home, to which ******************** admitted to the operations manager that she got confused on which material she was getting due to her preference for the other quartz product that was shown to her initially.  ******************** even apologized for consistently mixing up the granite for quartz.  This was also witnessed by another employee.  We corrected her at every point she called it quartz.  She showed us pictures of the remnant material she thought she picked out, but the pictures she showed us were pictures of the full size (uncut) quartz slabs.  Therefore, its not possible that we priced out that particular quartz material as a remnant.  We explained to her that if she wanted that particular material, she would have to purchase it at the original quoted price for which she said was over her budget.  We also stated that we could not refund the piece we fabricated and brought to her house because that was indeed what she selected and signed off on.  ******************** then became upset about having to pay full price for the quartz she was originally interested in.  However, we explained to her that in this case our company and our employee followed proper protocol, did nothing wrong,and ******************** signed off on everything that was explained to her.  At that point, she stated that she would keep the countertop that we had already fabricated and brought to her house. We then agreed to go back a second time to her home and reinstall the vanity countertop at no additional charge.  She was not deceived in any way, and we were extremely fair with her.  We had the option of adding an extra trip charge to go back out there as is stated in the contract, but we chose not to.

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They are incorrect, I did not pick that granite. I was at another store(*********************** before i went to Affordable Granite and Cabinetry to get a quarts. *********************** they sold me and someone else the same item. To correct there mistake they offered me any granite at there store for $550. This is my proof i did not pick out that granite they made me take at Affordable Granite and Cabinetry. I thought in was getting the Quarts for $860, i did ..not mind spending more money for the Quarts. If i wanted a granite i would have got it from the other store for$550. Why would i pay $860 for a granite from them when i could have got a granite for $550 some ware else.i send you proof of paper work for return money from other store because they did not have no other Quarts there, this is what lead me to another store. Please call the *********************** as they are my witness to what i am saying about the granite they was going to sell me for $550. This is my proof i did not pick out that granite from Affordable Granite and Cabinetry store. I am so upset they are telling me what i picked out, like i do not know what i picked out. i know for sure i picked out the black and white ************* ************** *** *** ******* 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  Thank you for your time
  
  
  
   
  

  Business Response

  Date: 03/24/2023

  As we stated in our earlier response, the countertop we installed for her is exactly what she picked out.  We understand she really wanted the quartz from the full retail non-remnant stock, but she didnt want to pay for it.  In fact, she came back to our showroom after we went to install the top and showed us pictures from our yard of the material she claims she selected.  Those pictures were of full uncut slabs from our retail inventory not remnants. The contract she signed has been uploaded, and it clearly shows that she purchased a remnant and not a retail/non-remnant slab. 

  
  Although she claims she would have paid more for the retail material, she expressed to us at the time that the material she liked was over her budget.  That is why we went back out to look for another less costly material.  Why would we go out to choose something else if she was willing to pay the higher price for the full retail/non-remnant material?  As an aside, Im not exactly sure how the quote from the other place proves what she did or didnt choose at our place. 

  
  

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer That are still incorrect of what really happened. I picked out a Quartz black and white material I looked at a black white and gray which is what you gave me I never said yesterday when we did the closure I kept stating to you this is for the black and white cars with the veins she said yes when it came to my house it was a black ,white and gray granted material if I would have picked that out I would just keep it since I did not pick it out I'm trying to get what I paid for however you could either give me all my money back take this Granite top that I did not pick out or you could give me $310 back plus tax the cost I lost because you took my $860 put it to this Granite that I did not pick out. I could have got the granted top from the store I went to before I came  to your store. If you are not willing to do neither then I will move forward and take this to small claims court. goodbye

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************