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Business Profile

Optometrist

Precision Eye and Laser

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June and July of this year I had cataract surgery performed by Precision Eye and Laser of ********, **. The surgery went well. I was billed up front for my deductible and copay. I was told that I may have a reimbursement at the end for over payment. At my last appointment I was told that I , in fact , owed the practice, rather than the other way around. The practice sent me a bill dated 7/23 and I waited for my insurance companys Explanation of Benefits to compare the bills. The EoB said I owed $6+ less, but I paid the billed amount anyway. I did not want complications. I paid the bill in 8/15. A few days later I received a letter from a collection agency asking for an additional $53 for fees. Together with my insurance representative, we phoned the collection agency who recognised that I had made a payment, but said there was a balance due of $53 because the claim was over a year old. See the agency letter which was backed to 2021. I never saw this doctor before May 2022. They referred me to the doctors office. I tried to phone the doctors office. They told me the file was locked, that they would not discuss this with me and hung up. I called 3 times and was hung up on 3 times. Please resolve, if you can.

    Customer Answer

    Date: 10/15/2022

    Better Business Bureau:

    At this time, I have not been contacted by Precision Eye and Laser regarding complaint ID ********.

    Sincerely,

    *****************************

Precision Eye and Laser is NOT a BBB Accredited Business.

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