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Business Profile

Air Conditioning Parts

GREE North America LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Gree multisplit AC system has been out going on 4 weeks. still waiting on parts. Dont seem to be in no rush to fix or replace in this heat. Stone's Heating and *** Services, LLC. has been very lackadaisical in trying to get it working in this heat. All I get is they are waiting on a part and most parts for the **** system as backordered. System is still under warrantee and if I do anything it is void. It truly looks like there is no warrantee. I was told the boards would be in yesterday (16 Aug) . Well Guess NOT. I received a call from the local installer and only one came in and maybe some time NEXT WEEK for the other. Temps are in the upper 90s to 100 and in South Georgia's high humidity it is over 120 F and more in an enclosed building. Gree will not provide any way to work with them all they do is say contact the local dealer. The local dealer is telling me the company is shipping the part but they dont provide and tracking numbers to verify with them.

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Gree System spews out black mold particles. I have repeatedly asked the installer *************************** of ***** ** to come out to clean the ****** from inside coils - which he did once leaving a puddle of contaminated water on my oak flooring-which I complained about. He has refused to come back even though I offered to pay for service call. I made appointment which he disregarded and did not honor the appointment.That is why I am complaining. I now have 2 units spewing out black mold chunks. My husband and i are in poor health and cant get on ladders.***************** does not know how to figure cubic space so we had to pay extra for an additional unit for bedroom because he did not figure 10 foot ceilings when he computed BTUS necessary for correct cooling needs.We paid for his mistake but he refuses to come out to service this system . Gree has a problem and I would appreciate help getting this solved.I did try to contact Gree by email but it is rejected and will not go through.Sincerely, *******************

GREE North America LLC is NOT a BBB Accredited Business.

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