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Alliance Computing Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,My name is ********** *******, and I am filing a formal complaint against ************ and ****************** for mishandling my ATI **** exam on Saturday, April 19, 2025, at 8:30 AM, at a PSI testing site.I was approved for double-time accommodations and had spent nearly six hours on the exam when the *******, **** ****, instructed me to press Exit to proceed to the final section. Trusting his guidance, I followed his instructionsbut pressing Exit prematurely ended my exam, and I was not allowed to complete the last section.When I asked for help, *** **** claimed to contact PSI support but provided no incident number or documentation. Instead, I was given a phone number and told to contact PSI myself, despite the error not being mine. When I followed up on Monday, April 21, *** confirmed that no call was made and no report filed. I was then issued Complaint ID: ********* also contacted *** **************** via email about the incident and have received no *********** date, no one has taken accountability. PSI, ACS, and *** have left mesomeone who followed all rules and honored my accommodationscarrying the burden of a proctors mistake. Im now being told I may need to retake the entire six-hour exam, which is deeply distressing, especially given my ADA **************** am requesting this complaint be investigated and that the involved organizations be held accountable for:Mishandling my accommodations Proctors failure to follow procedure Lack of documentation and response Failure to resolve my complaint Please let me know if you need further documentation or communications.Sincerely,********** ******* *** *** **** ID: ******* *** Complaint ID: *******

    Business Response

    Date: 05/17/2025

    To the Better Business Bureau,
    This letter is in response to the complaint filed by *** ********** ******* regarding her ATI **** exam experience on April 19, 2025, at the ******************* which operates as a third-party proctoring site for PSI Services.
    We would like to first express our sincere regret for the inconvenience and frustration *** ******* experienced. We recognize the stress caused by the premature termination of her exam, especially after several hours of testing with approved *** accommodations.
    Incident Overview:
    *** ******* was admitted into our testing site at 8:30 AM by our ******** *** **** ****, and began her examination without any internet or system disruptions on our end. During the course of the exam, our proctorbelieving the current section was completeadvised *** ******* to press the Exit button. Unfortunately, this action resulted in the unintended early submission of her exam, before she could complete the final section.
    Following this, our ******* contacted PSI technical support immediately. However, we were later informed that no incident report appeared to have been filed in **** system at that time. We regret this breakdown in communication and the added difficulty it caused *** ******* in following up on her case.
    Role of ACS:
    It is important to note that *** ************** serves solely as a proctoring site. We do not manage exam content, nor do we collect or process any candidate payments. Therefore, we do not have the authority to issue refunds or reschedule exams. These matters fall entirely under the jurisdiction of ************* the official testing provider.
    That said, in an effort to support *** ******** we have submitted a follow-up complaint on her behalf to ******* ID: *******explaining the incident from the proctors perspective and requesting that PSI review her situation and consider granting a complimentary exam retake due to the circumstances.
    We have also advised *** ******* to reach out again to *** support with her Candidate ID: ******** referencing both her original Complaint ID: ******* and the new follow-up case we submitted (#*******), to discuss possible resolution options directly.
    Moving Forward:
    *** is committed to upholding a fair and professional testing environment for all candidates. While we regret that this situation occurred, we are actively advocating within our capacity and encourage PSI to consider an equitable resolution.
    We hope this clarifies our role and the steps we have taken. We remain available to provide any additional documentation or clarification required by the Better Business Bureau or the candidate.

    Customer Answer

    Date: 05/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********** *******



     

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, December 28, 2022, I had an appointment at Alliance Computing Solutions to take the ********* ****** exam at 10:15 am. The exam costs $100. I arrived at the testing center at 9:55 am, the morning of the exam and there was a line of customers outside the building because the doors were locked. I tried calling Alliance Computing Solutions, but no one picked up. I then called their other branch in Manhattan, who said that there was an emergency and that they would send someone over. I waited outside with 20 other people for over an hour. Finally, the Manhattan branch called me back and said that it would be another 45 minutes before someone would be able to come and if I didn't want to wait, I could call the test provider and reschedule the exam.I called the test provider, ******* Vue, who tried to contact Alliance Computing Solutions, but they were unsuccessful. ******* Vue then opened a case to determine if they can reschedule my exam at no cost. A few days later, I received an email from ******* Vue stating that they had followed up with Alliance Computing Solutions, who claimed that they were open at the time of the exam and that I did not show up, when in fact the opposite was true. ******* Vue therefore denied my request to reschedule the exam. I now can't reschedule it without paying another $100 for the exam.When I tried to contact Alliance Computing Solutions about this, they ignored me.

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

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