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Business Profile

Cleaning Services

Merry Maids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: 8/27/2024 Employee broke microwave door off while cleaning, and company refused to pay for damages. I was 9 months pregnant at the time this happened and almost got injured opening my microwave after they left my home. I am now home with a newborn and still have a broken microwave.

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Merry Maids regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Merry Maids to clean my tenant's apartment on July 6 with a team of 3. They pulled the ***** on a hallway carpet with their vacuum, exhaust fan is full of grease and they broke a slat on a mini blind in the kitchen. I found the broken piece in my front garden. It matches the blind in the kitchen. As far as cleaning is concerned, they had to come back a 2nd time on July 12 with another team of 3. There is still soap scum on the bathroom tiles and shower doors, there is dirt on the ******** and the kitchen cabinets still have grease on them. They were quick tempered to me when I pointed it out to them and they said they cleaned those areas. The kitchen cabinets are gummy and their is still dirt on the ********. I called Merry Maids several times and either they don't pick up the phone or return my phone calls. I called the corporate office and they stated that they can't do anything. Then I finally got thru with the Merry Maids local office and they said the same thing that they can't do anything. After my former tenants vacated the apartment, I checked everything. The blind was not broken and the ***** on the rug was not pulled. This is not customer satisfaction quaranteed. I would like to have a supervisor from Merry Maids to come and see for themselves. I paid $734.91 and the job was totally unsatisfactory. I would like this issue to be rectified. I can't have the kitchen cabinets and ******** painted until it is thoroughly cleaned and I would be embarrassed to have a new tenant move into the apartment with soap scum build-up.

    Customer Answer

    Date: 09/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by Merry Maids regarding complaint ID ********.

    Sincerely,

    *********************************

Merry Maids is NOT a BBB Accredited Business.

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