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Business Profile

Computer Hardware

The Designs Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April I hired this firm to create a logo and website for me. I gave them $1950, They secured a domain, and hapharzardly loaded a dummy site on my domain. They did create a beautiful Logo for me, only giving me some copies to the logo. I was promised letterhead, envelopes, business cards which were never received. Then I had gotten very ill and had to put the project on hold. When I came back I wanted to add a portal, I gave them an additional $3000 in June, then decided I could not afford it and asked them to stop production on that and focus on the unbuild shell of a website that was up in my domain. They told me not to worry about it. I was bullied into agreeing and liking the website, going along with things that I was not sure about. I had giving them enough content for a full site and it still looked like it was half finished and unprofessional, on top of the fact the content I was giving them was being changed or not even being up loaded. I had asked several times to haveacces to my website which was denied several times. Finally I asked a professional webdesigner look at it and he confirmed my greatest fears that I had been taken to the cleaners by this company. He suggested that I try to make it work. we scheduled a meeting with them even tried a couple of constructive emails. Finally I emailed them, in their website it gives a 100% satisfaction gaureentee. I am not satisfied. I asked $950 back for the unfinished website and $3000 for the webportale that wasn't even started which I thought was fair. I was told that my case did not fall under that policy and it special cercumstances. Honestly, I feel like I was scammed. If anything I just want my $3000 back for the work that wasn't done and be done with this horrible nightmare. ****** learned.

    Customer Answer

    Date: 11/02/2022

    At this time, I have been contacted directly by The Designs Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

The Designs Inc. is NOT a BBB Accredited Business.

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