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Business Profile

Convenience Store

Teso Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Teso Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Teso Life has 2 locations, listed below.

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    • Teso Life

      13690 Roosevelt Ave Flushing, NY 11354-5510

    • Teso Life

      3636 Prince St Ste 310A Flushing, NY 11354-4032

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed On Nov.25, **** dropped it downstairs at mailbox and **** delivered on Nov.29. I went downstairs to check on the same day, and the package was not there. Our building has a strict policy in posted downstairs for delivery person to not leave packages downstairs if they cannot fit into mailbox because they will get lost. I emailed the seller and came into their store the next day, was told to wait for result today. I called seller today and they implied I might need to pay the items without refund, without getting anything in return, while they used a delivery service thats not delivered. It is not my fault and I should not be paying for it. (I also contacted **** same day, they replied they could not provide photo of delivery and confirmed it was left downstairs by the mailbox, they asked me to contact seller for a full refund). I refuse to pay for a package I did not receive. The seller should have used more secure delivery service. I did not receive anything from the seller and I want my money back.

      Business Response

      Date: 12/04/2024

      Hi,

      As you have mentioned, the package is lost because the building you lived in do not have a secured place for delivery, specific to ***** You mentioned on the phone that you have no issue other delivery such as ******. We as the seller do not have the ability to know the delivery policy of your building. We used **** for 70% of our shipment and rarely have issue like this where the building is not able to receive package from ****. When a package is lost, we have procedures to follow, such as submitting an insurance claim to ****. We understand your frustration but we received your inquiry only 2 days ago and it will take time for us and **** to look into this matter. We do not have any control over ****, nor *** or *****. They are independent service providers. As we mentioned on the phone, we will have to wait for a respond from **** before we can process any refund. Thank you

      Customer Answer

      Date: 12/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       This is not acceptable because I ordered something from the seller but I did not receive what I paid for. Seller is responsible for packing and delivery on this transaction. I will not pay for something I did not receive. They should obtain my exact package location and refund if they lost my package.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *** ****




       

    Teso Life is NOT a BBB Accredited Business.

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