We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Eyeglass Suppliers

The Eye Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Samantha T

    Date: 02/02/2024

    Upon entering the establishment, I was met with an older women who seemingly guarded me from entering the store and asked for proof of insurance before I could even explain what I was looking for. I began explaining to her what I needed (lens replacement and updated eye-exam) and continued shaking her head at my request. As soon as I took out 1 of 2 insurance cards, she immediately shut me down and said "we do not take this" even though she had not even looked at the card. I told her to hold on and I showed her my second card, in which she kept repeating "Anthem - no we do not take that" even though I do not have any ***************** I explained to her I just needed the lenses replaced and if she could give me the out of pocket costs- to which she continued to say "No, no, we will not." I sensed she was trying to rush me out as she kept me close to the door. Her coworker stood in the back, who had not even looked at my insurance, and said across the room "We don't take that." I began to realize what the situation really was, and I politely asked "Why don't you want to help me? I have insurance and I can cover cost of lenses." And the woman looked sheepishly as me and did not respond. I asked, "Is it because I am not Asian?" and she quickly smiled and nodded. Let me preface by saying: there was no language barrier. She spoke to me in English and was well aware of what was being asked. I have never been faced with such blatant discrimination, especially in a neighborhood that has become increasingly diverse in recent years. What a shame that communities like this are simply turning others away when trying to support local businesses.

The Eye Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.