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Business Profile

General Contractor

Lenny's General Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend referred a contractor who was their friend from the neighborhood to do cement work for me. He came and looked at the areas to be cemented and quoted me $3,150.00 being he was a friend of a friend I gave him a couple of days later on 3/25/2025 a $600.00 deposit and he gave me a outline of the work to be done. He knew I wanted the work done as soon as possible, he did not give me a start date. In the interim the contractor I have used for years called me back after many messages on 4/12/2025 he was in another country visiting family. I asked him for an estimate on bathroom and he came over right away and started two days later in the process we came upon a leak in the wall caused by the main city water line, the city plumber came and fixed it on 4/24/2025, the cement was broke from the driveway to the street and the contractor I hired for the bathroom cemented the driveway and I had him do the yard as well to be done all at once. I called Lenny the contractor to get my deposit back and he refused, I told him I had all these other problems and on a fix income as I am 92 years old.

    Business Response

    Date: 05/05/2025

    Hello, I did read your complaint on the BBB site. You did sign a contract with us at the end of March. Weeks later you decided to cancel the contract with us. We do have costs which we pay to our office and have legal expenses for our contracts. We are willing to give you a refund of $400. If you decide to do business with us in the future we will credit the $200 payment to your new contract.

    Thank you,

    ***** ********** 

    Customer Answer

    Date: 05/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    We did not receive a contract as there were no terms and conditions. We received a typed piece of paper itemizing the work to be done, less than 1 page, which did not require any legal representation nor do I believe paying staff if any is a contract term. However, in an effort not to pursue this in the courts and to make a good faith attempt to resolve this we will accept $500 and the remaining $100 can be for your time spent chatting in our kitchen.
     

    Sincerely,

    ****** ******




     

    Business Response

    Date: 05/07/2025

    Hello, we accept this arrangement . Once you agree I will send you the $500. If you decide to do work with us in the future, I am happy to credit the $100 to your new project.

    Thank you,

    ***** **********

    Customer Answer

    Date: 05/08/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

Lenny's General Contracting is NOT a BBB Accredited Business.

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