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Business Profile

Laundry

Hi-Rise Laundry Room Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, February 18, 2025, I attempted to do my laundry at Hi-Rise Laundry at *****************************, and three of the dryer machines took $2 each without working properly, resulting in a loss of $6. This is not the first time I have encountered this issue and despite multiple attempts to reach outincluding phone calls and messages through their websiteno one has responded to my concerns. Additionally, when I previously reported this issue, my request was completely ignored, and I was met with rude behavior.This ongoing problem is unacceptable. The machines are outdated and poorly maintained, and it is the companys responsibility to either repair or replace them to ensure customers receive the service they pay for. I am requesting an immediate refund of $6 and a response regarding what steps will be taken to address these ongoing machine failures.

    Business Response

    Date: 03/06/2025

    check for refund was sent but apparently lost in mail

    we are sending today's mail refund for $6.00 and sending email to complainant to confirm

     

    ***** ******* *****

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint concerns three refunds owed to me from Hi-Rise Laundry Services provided in the residential apartment building where I reside at ****************************************************************. I pay to use the laundry services for washers and dryers and on three different occasions I lost money due to faulty washers and dryers. On 3/15/2024 I called in a refund of $5.00 for one dryer and one washer that did not work. On 3/20/24, I called in another refund for $2.50 for a non-working dryer. On 4/8/2024, I called in another refund for $5.00 for two washers. I am owed a refund of $12.50 and I have not received a single refund. My wife and I have been calling HiRise Laundry every day for a month asking about the $12.50 refund and HiRise has been uncooperative. My wife and I were told by *****, an employee of HiRise who handles the refund calls that *******************, President of HiRise Laundry does not believe that we are owed any refund because we are the only ones calling to report broken machines. ***** is very rude and doesn't follow up with ******************* her boss to ensure that the refund checks are paid out. This is the worst residential laundry services company I've ever had to deal with, they have 1.9 ratings on ****** and Yelp for their horrible customer service and lack of response. All I am asking is that I get my refund checks on a timely basis, my wife and I shouldn't have to call every week to follow up on a refund that is rightfully mine.

    Customer Answer

    Date: 05/09/2024

    Better Business Bureau:

    The refund issue has been resolved ID ********. No further action is needed.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a faulty laundry card after a month of waiting and back/forth with their office. They were incredibly rude in each conversation and I have reason to believe they sent me a faulty card on purpose. Due to this length of time in which I have to wait, I am forced to use wash&folds to clean my clothes and that triggers my eczema so I am dealing with flair *** while they seem to not care and would prefer to be rude in every conversation.

    Customer Answer

    Date: 11/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Hi-Rise Laundry Room Solutions is NOT a BBB Accredited Business.

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