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Business Profile

Property Management

Infinity Management & Consulting Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Infinity Management is my rental office and the owner of the building that I live in. This management company has been collecting rent and parking fees from me but continues to send me notices stating that I owe rent and parking fees. I am not the only tenant in my building to whom this is happening to. Most recently, the company applied for COVID relief funds for me via for "back" rent. However, the management refuses to apply the proper amount to my account. I have gone to the office numerous times and submitted emails but the manager will not respond. Her name is ********************* and she is in charge of rent and parking. I need help please because this is causing me stress.

    Business Response

    Date: 07/21/2022

    ************************* **** ************** **** ** ****** **** *****

    To: *****************, 

     

    We have been working with the tenant to resolve these issues. We have responded via email and our colleague,  *** *******************************,  has been meeting with ************** to reconcile her account. The tenant supplied us with copies of their money order receipts, but we have no record of receiving these payments. Further, we did a data search of our system and did not locate the payments by Money Order in her account or any other. Therefore, we have requested copies she get copies of their cashed/endorsed money orders from the *********** or supply us with proof of mailing to Infinity. Should we find that these checks were deposited, we will reimburse ************** for the expense. As far as her **** funds, we followed the instructions set forth by **** (see attached notice by ****). Her total **** payment was $4,721.36. They instructed us to allocate $1,279.00 for each month October thru December 2021. We had been billing at $1,248.00 for those months. This left an overage of $31 per month, $93. In total. This amount was then applied to Sept which was one of the **** approved months for assistance. We agree that ************** paid her rent in December while awaiting **** confirmation. However, we applied this money to January since **** paid December retroactively. We look forward to finishing the reconciliation of the account once ************** has provided us with the copies of the negotiated money orders from the post Office

     

    Please feel free to contact us should you need further clarification.

     

    Thank you.

     

    ***********************

    ******** ********** * ********** ***** ***** ***** ****** ********* ********* *****

    ************ 

     

Infinity Management & Consulting Corp. is NOT a BBB Accredited Business.

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