Reviews

Review Details

• Review fromMina H

  Date: 04/21/2025

  1 star

  Mina H

  Date: 04/21/2025

  Our familys tour with Jupiter Legend Corporation in April 2025 was extremely disappointing.The driver's behavior raised serious safety concerns, including making frequent, unsafe lane changes. Additionally, the driver mentioned that hidden cameras and audio devices were installed inside the vehicle to monitor whether passengers were eating or drinking, which made us feel very uncomfortable about our privacy.We were also informed about a government fee of $35 per person (cash only) to access Key West. However, no official receipts were provided, and later we found that this fee did not appear to be legitimate. My 5-year-old child was told there could be a $250 fine for eating a cookie during the trip, even though no mess was made.When I requested a restroom stop due to a medical condition, the driver declined to accommodate the request, which caused additional stress.Furthermore, the driver made comments about California tourists that we felt were unprofessional. We reported these concerns a day before the end of the trip, but unfortunately, no action was taken. On the final day, after raising our concerns again, the driver departed without having us sign any formal departure agreement, leaving us waiting at the hotel. We contacted the company directly and requested a different vehicle and guide to complete the final day's itinerary, but the company instead offered for us to rejoin the original group at an additional cost.Overall, this experience was physically and emotionally exhausting. I would not recommend this company based on our experience and sincerely hope they address these issues to better serve future travelers.

  Jupiter Legend Corporation

  Date: 04/23/2025

  Dear ****,We sincerely apologize for failing to provide you with a perfect travel experience. Regarding the issues you raised, please allow us to respond as follows:1. Reckless driving is strictly prohibited for our tour guides. Based on feedback from other guests in the same group, the driver did not engage in such behavior. Of course, if you can provide video evidence, we would be happy to take appropriate disciplinary action against the driver based on the materials you provide.2. As we have explained to you multiple times, there are no so-called hidden cameras in the vehicle. The only device installed is a dashcam, which is legally permitted.3. Regarding the $35 fee for the Key West attraction, this is one of the mandatory expenses clearly stated in the product disclosure, not a "Government fee." You were aware of and agreed to this when purchasing the product.4. The tour guides intention was to politely remind you to maintain cleanliness in the vehicle, not to "threaten" you. We have already reprimanded the guide and instructed him to improve his communication style to avoid misunderstandings. Additionally, based on the attached photos, the situation does not appear to be as you described ("NO MESS"). Please refer to the images.5. Normally, we schedule restroom breaks based on the itinerary's distance. However, if you have an urgent need to use the restroom at any time, you may inform the driver/guide, and they will assist you in finding a suitable location.6. We strictly prohibit tour guides from making any discriminatory remarks, regardless of the context. If you can provide additional audio or video evidence, we will impose the strictest penalties on the guide once verified.7. On the day you refused to board the vehicle, the guide offered you three solutions: A. Board the vehicle, where he would demonstrate the dashcams functions and assure you that there would be no privacy violations. B. Arrange a different vehicle and assign a new guide. C. If you insisted on leaving the tour, you would need to sign a withdrawal agreement.Unfortunately, you rejected all three options. As the guide could not keep other passengers waiting indefinitely, he had no choice but to depart.8. After you escalated the issue to our *************************** we immediately contacted you, the guide, and your travel agent in an effort to resolve the matter promptly. Regrettably, all feasible solutions we proposed were *********** summary, based on your additional comments:1. Per company policy, the guide is not permitted to contact guests after a complaint is filed. Our department sincerely apologizes on behalf of the company.2. We must reiterate that our vehicles do not have any hidden cameras, nor do we engage in any privacy violations. Our company reserves the right to pursue legal action regarding false accusations.3. Regarding the fees, we have already provided explanations above. Unfortunately, we cannot issue a refund for these charges. We appreciate your understanding. We acknowledge that the guides service shortcomings led to misunderstandings. As a gesture of goodwill, we are willing to refund the guides service fee of $168 and have already communicated this solution to your agent. If you agree, please coordinate with your agent, and we will process the refund accordingly.We sincerely hope for your understanding!