Complaints

This profile includes complaints for Ideal Automotive Sales of Bayside's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ideal Automotive Sales of Bayside has 3 locations, listed below.

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  Ideal Automotive Sales of Bayside

  196-33 Northern Boulevard Flushing, NY 11358

• 

  Ideal Automotive Sales of Bayside

  1517 132nd St Fl 2 College Point, NY 11356-2441

• 

  Ideal Automotive Sales of Bayside

  1523 132nd St College Point, NY 11356

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new car here in April 2022, and was told that no other warranty coverage applies to this car. The dealer helped me buy an anti-thief protection program (not my requested), and told me that I could get compensation if the car was stolen within 5 ******** October 2024, the car was stolen. I called TruWarranty to inquire about this insurance. The staff suggested that I contact the dealer. I immediately contacted the dealer who helped me buy this insurance that day and asked him to help me apply for compensation. But he told me that he was just selling the car and did not provide help to apply. Then he told me that this insurance was not about this aspect and said he could not help me.Because I urgently needed a car, I bought a new car at ***************************, and then emailed all the information to TruWarranty to claim. They replied that I had to go back to Ideal Auto to buy a new car to get compensation. However, this condition was not told to me when I bought the car or when I called to inquire after my car was stolen! ! ! I dont object to buying a new car from Ideal Auto, but they should have told me this condition when I called to inform them. This is undoubtedly irresponsible and deceptive! Why should I pay for this service if you guys can't help and don't keep your promises? I just want a refund.Also, the purchase contract that Ideal Auto gave me was incomplete and different from the actual contract. I found the original version on the ***** Finance website, and the ************* was completely different. The dealer also did not inform me whether there was *************. The dealer's unclear explanation and irresponsibility caused me to suffer losses.

  Business Response

  Date: 11/20/2024

  Dear **** *******

  
  Thank you for sharing your concerns with us. Were very sorry to hear about the theft of your vehicle and the challenges youve faced with your theft protection plan. We understand how frustrating this experience has been, and we would like to clarify a few points and explore how we can assist you.

  
  The theft protection plan you purchased, which was provided by TruWarranty, includes specific terms and conditions outlined in the policy agreement that you have attached on the top section of page 2. One key condition of this program is that the replacement vehicle must be purchased or leased from the Authorized Dealerour companyfor the claim to be processed. This information is included in the policy documents provided at the time of purchase, and we sincerely regret that it was not clear to you during this process.

  
  When you contacted us regarding your claim, it appears there was a misunderstanding regarding the nature of the theft protection plan. Unfortunately, it was not brought to the attention of any of our current team members or management, who could and would have guided you through the claim process and facilitated the purchase of a replacement vehicle. Had we been able to assist earlier, we would have been happy to help you file the claim and ensure that you met the requirements to receive the full benefits of the plan as it would be a direct benefit to our company as we'd sell you another car with and you would have been paid for it, promoting a win-win situation.

  
  As for your concerns about the purchase contract and ************** we take these matters seriously and are committed to ensuring all documentation is accurate and properly explained to our customers. If you would like to review your documentation with us or address any discrepancies, we are more than willing to help.

  
  We want to explore every possible avenue to resolve this situation for you. Please contact our General Manager at ************ so we can discuss your case further and see if there are solutions that can help recover some of your losses. For example:
  

  We may explore options to trade in your current vehicle and facilitate a new deal that meets the terms of the theft protection plan.

  We can assist you in reviewing your contracts and provide further guidance regarding ************* or any other coverage.

  
  We appreciate your feedback and the opportunity to address your concerns. Please feel free to reach out directly so we can assist you further.

  
  Sincerely,
  **** *******
  ******* *******
  ***** ********** ***** ** *******

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Problem is no solved. When I received the message from BBB, I contacted their General Manager **** ******* on 11/21/2024. He said will call the owner of the Ideal Auto to see what is happening, he also said he will send me an email to me. But I still not receiving any email from him to regarding this matter.

   

  I still need to complaint this business to give me an answer for this. Thank you.

   

   

  Best Regards,

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

  Business Response

  Date: 05/09/2025

  Dear BBB Representative,

  We appreciate the opportunity to respond further to *** ******** concerns.

  To clarify the timeline and actions taken:

  • On November 26, 2024, TruWarrantythe third-party provider of the theft protection policysent *** ****** a clear written notice that his claim had been denied because the replacement vehicle was not purchased through the Authorized Dealer (Ideal ********************), as clearly required on page 1 of his signed policy agreement. (See attachment for the Etch Contract Copy and Agreement Terms and Conditions.
  • TruWarranty also advised that the policy remained active and *** ****** could refile a new claim through the Authorized Dealer by January 5, 2025, provided all proper documentation was submitted before that deadline.
  • Following this, our General Manager **** ******* personally reached out on December 19th and 20th, attempting to schedule a meeting with *** ****** to review the situation and explore any way we might help him recover part of his losses.
  • Despite repeated efforts, no meeting was ever arranged, and the deadline to refile the claim has since passed.

  Its important to note that Ideal Auto is not the provider or administrator of the theft protection policy. We are required to follow the guidelines written in the terms and conditions of the agreement, which were reviewed and signed by the customer at the time of purchase. The agreement clearly states that the claim benefit is only applicable if the replacement vehicle is purchased from the Authorized Dealer.

  To use a simple analogy: attempting to file an auto accident insurance claim after repairs have already been completed without pre-approval would always result in denial. The same applies here. Unfortunately, *** ****** made a unilateral decision to purchase a replacement vehicle from another dealership without contacting any current representative at Ideal Auto prior to that transaction, and as such, we were not given an opportunity to assist him in properly filing a claim.

  In summary:

  • The claim denial is based solely on noncompliance with the policy terms.
  • The customer was given ample time and multiple invitations to engage with us after the theft, but did not follow through before the policy deadline passed.
  • We remain available to explain the matter further, but at this point, there is no path to reopen the claim through TruWarranty due to expired filing eligibility.

  Thank you for your attention to this matter.