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Business Profile

Vitamins and Supplements

Cognigence Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a single order of Keto gummy from a company called Pristige on *************************************************. *****., However, they keep sending me month after month the same thing even though I never signed anything for a repeat order and I have no way of getting in touch with them because I cant find their address or phone number. I want to stop this order, but I have no way of stopping it and I did not sign for it other than a single order. What can I do about this company and its unauthorized orders coming month after month? Thank you. , other than a single order. What can I do about this company and its unauthorized orders coming month after month? Thank you, *********************.

  • Initial Complaint

    Date:11/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During April 2023, there was an email that I received promoting a cream and I only had to pay shipping fee. I had ordered the cream and paid the shipping fee, however after that I kept receiving the cream every month with no invoice attached or number to call. The address that is coming from is : ** ************************************************I want to complaint as this business is charging me every month, however I cannot cancel the subscription as I do not have a way to get in touch with the company .Please help!

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was getting a free sample of their NO2 product, but Prestige keep sending and charging me for this product. I just want it to stop. I am unable to contact the company.

  • Initial Complaint

    Date:10/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found whaat I thought was a bargain on a hand drill for $5.82on Sept.26,2023 and onSept.30,2023 I checked my credit card statement and found the company had charged me $86.31 for what they said was a memebership that I had to have cancelled within 48 hours and I had no idea I had even signed up for. THis company is a fraud and scam and all I want is to return the product to them and receive a complete refund of $92.13.*************************** ***************************************************************

    Customer Answer

    Date: 11/12/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Cognigence Products has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received call from Male erect company advising that a charge of $49.00 was due anf if I did not settle my account i would continue to receive and be billed and if I did not pay they they would ruin my credit. I do not know this company nor do I want to know them. they have called twice now/ in the mean time I called my credit card company to investigate if there was an account and the answer was no account on file. I then called the company and inquired if I had an account on file again, the answer was no account on file.

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a package from Trend today which I never orders or authorized them to send it to me. 2 bottles Slim detox keto gummies and slim keto advanced. Hoe in thr h*** did they get my information to send this **** to me. I want answers.

    Customer Answer

    Date: 09/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by Cognigence Products regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Trendy, address: ******************************************************, has been sending unsolicited Keto Advanced weight loss dietary supplements to myself and husband. I have tried contacting the company but to no avail.I need these deliveries to stop immediately. If any charges were made on our credit cards, I need a full refund.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The are using *************************** or ******************************* for there advertising like it's products u are buying but no invoice so you know it's a scam why doesn't the lady's do something about this false advertising of there video they are using and the merchandise does not work

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today July 5th,I received 2 bottles of some kind of Keto pills I did not order,no order slip,number I could find wanted too much information,what can I do?

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received two bottles of supplements that I did not order. Return address: PRESTIGE ********************************************************************

Cognigence Products is NOT a BBB Accredited Business.

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