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Business Profile

Wholesale Gasoline

Mobil Nor-Topia Service Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Gasoline.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/30/2022 I took my 528i *** i for servicing to this station. I purchased PRIOR the brakes, spark plugs, sensor and air filter. I was told by *** the owner I also needed the oil gasket done as well. I agreed to proceed with the work. *** called and advised me the total charge for everything was $1865.96 and the car would be ready by 5pm . I decided to pick up the car the next day. Upon paying for the work I tried to start my car and wouldnt start . I asked my fiance to assist and see if the car would start for him. The car started then stopped. We left the car at the service station. I called the next morning and asked *** whats going on? I told I just paid $1896.00 and brought him paid parts and the car wouldnt start. He told me he test drove the vehicle (which was untrue and he will take a look at. We returned on 08/01/2022. *** advised my boyfriend they rushed to complete the work. We picked up the vehicle however half way down the block it stopped again. I told my boyfriend that I was going to contact *** the next morning and ask for a diagnostic check. I was able to get a n appt Thurs 08/04/2022. *** diagnostic review found that the parts were put incorrectly and they were "BENT and rolled" causing vacuum leaks and the car drive rough. I had to pay an additional **** to get the car back to running condition. I asked for a refund from Nortopia for oil gasket $ ****** plus the installation ****** . There answer to me was that *** " lied " to me. *** services thousand of customers a month and stand by the quality of work. In addition once I received the car back from *** it ran fine.

Mobil Nor-Topia Service Center, Inc. is NOT a BBB Accredited Business.

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