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Business Profile

Wholesale Small Appliances

Sams Appliances & AC Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Small Appliances.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company install the 3 zone a/c split unit in my apartment in 2020. One of the units is giving out problems with drainage. Which means the water was sitting in the drain and the unit. I noticed this problem this last week when I turned on the unit when a strong smell of mold came out. After I inspected I had to clean out the mold that was building up inside the unit and found out the original installation was definitively improper and directly caused the current issue, rather than normal wear and tear or other factors over time.I was told from **** the owner of the company that I had to pay $400 to fix the problem. The drain line is pitched to the opposite direction since the first installation. To fix this issue they have to move the unit more closely to the ceiling.

    Customer Answer

    Date: 06/20/2025

    Better Business Bureau:

    At this time, I have not been contacted by **** Appliances & AC Center regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought the range hoods-brand name is Fujisonic. . Then they claim to have a 1 yr warranty. However, it broke after few monthes, When i call the story, they said will contact the company to give me a call. I have been waiting a month for a replacement part, still have no answer until now. Even after that, we have been contact few time, still have no solution for us.

    Business Response

    Date: 04/17/2024

    This customer purchased the hood from our store on 5/8/2023. On 3/8/2024, the customer claimed that the hood was noisy and needed service. We told her that she needed to clean the hood from time to time to keep the hood working properly. And also, we offered her if she would pay $100 and we would replace a new one for her. Unfortunately, she declined. In order for the hood to work properly, customers need to clean the hood often, otherwise, if the grease will accumulate and make the hood noisy.

Sams Appliances & AC Center is NOT a BBB Accredited Business.

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