We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

Cleaning Pass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gained employment with Cleaning Pass on April 6th, 2025. During that time, I completed an onboarding process and spoke mainly during that time with a representative by the name of *****. After sending all the required documents I was fully onboard with the company and did not suspect that anything was wrong until I complete a full week's worth of work and was not paid. Promises of being paid were continuous but were never fulfilled. Things took a turn for the worst when I began inquiring about my pay, the company eventually blocked my number. When I visited the address listed for the company, I discovered that a different company was located at that address, I have tried contacting the company from different numbers and as soon as I would explain the reason for my call I was blocked. I am asking that the BBB complete a thorough investigation and assist me with my inquiry.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this business for three cleaning services which were provided. I later learned they made three unauthorized charges on my credit card for cleaning services that were never provided (October 28, 2023; November 17, 2023; February 8, 2024). ***************************** is the owner, and I have been dealing exclusively with his booking agent *****, who has refused to connect me to the owner. who I attempted to contact once I learned of the unauthorized charges. After acknowledging they made the charges (I have a copy of a text message), they have given me the run-around for weeks about refunding my money. They first said they could not reverse the charges, then they refused to send me a check, they then demanded my bank information, told me that the routing number was invalid, then said they couldn't wire the money until May 29th. I repeatedly called attempting to get my money back before May 29th and was repeatedly denied the opportunity to speak to the owner, and I was not provided with any logical reason why the money could not be refunded prior to the end of the month of May. I called again today and ***** refused to let me speak to ************** and told me that he said I should dispute the charges (it is too late to do that), despite the fact they sent me a text message that the money would be put into my account on MAy 29th. Today ***** refused to provide me with her last name and the physical address of the business. She hung up on me and my subsequent calls have been sent to a computer generated answer machine. It is unreal that I have had to wait so long to have $576 refunded to me from a company that made UNAUTHORIZED charges on my credit card, and now they have my banking information. I would greatly appreciate your help. Thank you -

    Customer Answer

    Date: 07/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by Cleaning Pass regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Cleaning Pass for the initial offering of cleaning services. Without my approval, they automatically charged my credit card for future services. I contacted them immediately and they sent me a form to complete to cancel the service and request a refund. Instead of refunding my credit card, they said they were giving me a "credit" of service. Meaning they kept my money and still want me to use the service. I have had repeated contact with them via phone and text message and they still will not issue the refund.

    Business Response

    Date: 02/19/2024

    Hi, Please email us at *********************************** with correct details on your account and when the transaction was made. We cannot find your account with the information provided here.

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to ***** from Cleaning Pass on May 30th & the agreement she agreed on was to charge my card 3 days before my scheduled date for July. I did not not make any appointment for cleaning for July however Cleaning-pass went ahead & charged my card without my authorization on June 27.After contact them, they sent me a refund request form to be completed which I completed on 06/27/23. Since then, I have been sending follow up emails & made several calls, however, there is no refund that has been processed as of yet. The charge of $192.29 is unauthorized and Cleaning Pass should process the refund.

    Business Response

    Date: 07/27/2023

    Hi, this situation has been resolved. The Transaction has been refunded back to the client, and we have communicated with the client during the process.

Cleaning Pass is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.