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Business Profile

Insurance Claims Processing

Northeast Adjustment, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with NorthEast Adjustments **** with the adjuster *************** regarding an electric fire that occurred on 12/29/2020. **** instructed us to hire an electrician to turn the power on again after it was safe to do so. He said he will add this to the claim for reimbursement. We hired ***** ********************* for the job and was charged $326.63. We sent **** the copy of cancelled check and invoice in January 2021 to be added to the claim.On April 11, 2021, **** sent the insurance estimates to **, he told ** before will go over all items before submitting to the insurance company. However, he never went over any of the estimates with ** before submitting the claim. We emailed him after found out the electricity job was not in the claim, he told ** to send the copy of cancelled and invoice. We sent it again on April 11, 2011 and July 26, 2021. We called him many times to follow up during years of 2021 and 2022, and received the same answer repeatedly saying he submitted the claim and there is nothing else he can do. He finally stopped answering our calls entirely.On the claim, aside from the missing electrician work, **** only claimed two windows, when there were three windows damaged in the fire.We call the insurance company in January 2023 and they told **, the claim was never submitted and the case was closed on 11/30/2021.

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