Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the owner/operator of said *************** to move my belongings from Apt. *** to Apt. *** at ***************************************************. Agreement: on August 30, 2022, 9:00AM, two men would move my furnishings at a cost of $525.00. ************************ *************** charged the fee directly to company's account for a total of $550.00?***** & associate agitated early on (I provided 5 large bottles Gatorade and water). They felt they needed to get out of the building. Back, they moved my couch (I had given clean drop cloth -- which not used. The couch was dropped on one of its castors and against the elevator's STOP button. Service stopped. Service was called-but did not show up for two hours. Week of Labor Day! Boss, *** ****** on vacation. I asked if they had another job to on and on, how they needed to get out of here as it was too hot for them. I asked if they had another job to go to--No, was reply. I could not convince them to stay for elevator running again, I asked that they move my bed to the living room (in old apartment) as there was AC. They did. I gave them an over the top tip as I was at the end of my rope and needed a bed to sleep on, as I was suffering from excruciating Sciatica pain. Prior to leaving, ***** put his name and phone number on my "moving folder" with the "offer" to return to finish the job at a "Special Rate," without the involvement of boss, *****. My couch has a piece of wood missing, so it no longer held the back castor. A bureau has the top of the drawer scraped from one to the other end, and a ***** in the wood. New mattress dirty on left side. Costly bed-frame has white paint on one side, from moving along a wall? Brackets for a bureau in *****'s pocket - were replaced at a HomeDepot on *********** in Manhattan. The car parking was nearly $40.00. Plus $9.00 for the pins. Friend did not charge for time.

  Customer Answer

  Date: 10/26/2022

  Dear *****/Sir:
  
   
  
  I apologize for the delay in my response to your communication, dated September 6, 2022. I was traveling and upon my return, this morning I found my printing equipment out of service.
  
   
  
  Following are the best replies to your inquiries:
  
   
  
  In the absence of any written/printed documentation from *****************, I have a **** statement, down-loaded from my bank statement, account ending **** - **** of *********************************************      A copy of my travel rewards **** statement, indicating the charge of $550.00, transaction date: 08/30/2022.
  
   
  
  (2)       A copy of a letter from the **** of America, dated 09/20/2022, confirming my dispute filing, in this matter.
  
   
  
  (3)       The only Link I could find for this vendor is: ******************************
   
  
  (4)       I do not know of any email for this vendor.  All communication was either via telephone or messaging to telephone number.
  
   
  
  (5)       Vendors telephone number: **************.
  
   
  
  All items under points 1 through 5 will be forwarded to your Office via Facsimile **************, tomorrow morning at 10:00AM.
  
   
  
  Again, I my apologies for the delay.
  
   
  
  Sincerely yours,
  
   
  
   
  
  ***************************
  
  Email: ***************

  Customer Answer

  Date: 11/20/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by ***************** regarding complaint ID ********.
  
  Sincerely,
  
  ***************************