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Business Profile

Self Laundry Service

Laundrybee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The washing machine left my mattress cover soaked. I told female worker and she said that the washing machine cant properly wash the item. I bought my cart with me and the same worker moved it. Then she twice expected me to move out of her way without saying excuse me. I find that rude and unprofessional and I dont care that I had to spend the extra money to dry the item I do however value my time

    Customer Answer

    Date: 11/10/2022

    Better Business Bureau:

    At this time, I have not been contacted by Laundrybee regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2/22 we dropped off 3 bags of ************ with 3 comforters, 2 fulls bags of clothes. Approximately 50lbs. We picked up the clothes a few days later. Only one bag of laundry was given back to us. The lady said that they fit everything into one bag. I got home and put the clothes away. The clothes are my husbands, sons and mine. All of my clothes were missing. All the females clothes including undergarments valued at about $600. *** complained and made reports to them several times. First they refused to *************. They dont call back and I spoke to someone just now and they claim I only brought in 26lbs of laundry which is false. I paid close $100 for laundry. I asked them to check the cameras. Supposedly the manager checked them but never gave an update on where the clothes were/are and refuses to call me back. A whole bag of clothes are missing and I now have to purchase new work clothes and uniforms and undergarments and socks.

    Customer Answer

    Date: 09/24/2022

    Better Business Bureau:

    At this time, I have not been contacted by Laundrybee regarding complaint ID ********.

    Sincerely,

    *****************************

Laundrybee is NOT a BBB Accredited Business.

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