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Business Profile

Wholesale Toys

KitNipBox.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company lists their service starts at $14.99, but their lowest option when you sign up is $19.99. They offer an 18% discount for first purchase but thats still $16.40. False advertising and bait-and-switch should not be tolerated at all.

    Business Response

    Date: 08/01/2024

    Good Afternoon,

    Thank you for bringing this matter to our attention. At *********, we strive to provide our customers with the best possible experience, and we regret any inconvenience caused by the outdated advertisement you encountered. We received the email you sent to our team on 7/21/2024 and responded the next business day on 7/22/2024. I have attached our communication here, as we have not received any further response from you.

    We understand your frustration upon finding an old ad online, and we apologize for any confusion this may have caused. As soon as we became aware of the outdated information, we took immediate action to remove the ad and prevent further misunderstandings.

    In addition to our emailed offer (attached) to address your concerns and ensure your satisfaction, we are willing to honor the price listed in the old advertisement, although the product mentioned is no longer available in our current offerings. At the time, the product was priced at $14.99, and we are committed to providing you with a better value in our current product range.

    Please don't hesitate to get in touch with our customer service team at ****************** or ************** to discuss the details and to facilitate the resolution. We are happy to help you find a suitable alternative that meets your needs.

    Once again, we apologize for any inconvenience and appreciate your understanding. We value your business and hope to continue serving you with the high-quality products and services that KitNipBox is known for.

    Sincerely,

    ***********************************
    COO
    KitNipBox

KitNipBox.com is NOT a BBB Accredited Business.

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